Infor Healthcare Payers

Infor Healthcare Payers

Keeping pace with changes in the healthcare payer arena

Health plans face a variety of challenges, including growing your business profitably, enabling consumerism so members are empowered to make the right healthcare choices, and addressing post-merger integration and governance to meet national and regional demands.

You want to improve operations in ways that help you provide better service and also increase your competitiveness. With Infor health insurance applications and payer solutions, you can better understand your administrative costs and automate your business processes.

Infor Healthcare offers industry-specific CRM solutions that allow you to more effectively manage relationships among payers, providers, brokers, and members. Our business intelligence tools help you monitor your environment to keep relationships with stakeholders on track, compile benchmark information for providers, determine product profitability, and more.

Choose from solutions for healthcare payers

Infor’s health insurance payer solutions help enhance your reputation for providing superior service by helping you monitor your business operations, and helping you manage relationships among providers, brokers, and members.

Relationship Management

Healthcare payers understand that to gain maximum profitability they need to recruit, retain, and increase market share with targeted distributors and providers, as well as optimize their provider network and improve medical outreach with members. Infor offers a comprehensive relationship management solution with multi-channel capabilities and rich analytics.


  • Lower health management costs
  • Improve member health outcomes
  • Offer member education
  • Monitor campaign effectiveness
  • Increase member satisfaction
  • Better coordinate care
  • Reduce administrative costs
  • Increase revenue and member loyalty
  • Help members save money

Human Capital Management

Healthcare organizations face tough challenges when it comes to attracting, retaining, developing, and engaging talent. Infor’s core HR, payroll, talent management, and workforce management solutions provide the system integration, analytic power, and service delivery to drive exceptional performance.


  • Gain full HCM cloud integration
  • Hire based on behavioral science
  • Attract and retain key talent
  • Develop employees
  • Align and measure staff
  • Onboard effectively
  • Transform HR services and engagement

Enterprise Performance

Your organization needs to fully understand what drives profitability, as well as understand provider quality metrics in order to support pay-for-performance initiatives. Infor’s enterprise performance solution offers robust support for achieving cost-reducing synergies, and reporting profitability results in a more compliant and timely manner.


  • Gain profitability with key performance indicators for healthcare
  • Acquire capabilities to support pay for performance incentives
  • Improve decision-making
  • Achieve an optimal balance between risk and opportunity
  • Increase organizational agility

Interoperability and HIE

Healthcare payers like you constantly seek ways to better integrate data shared among your plans, providers, and members. Infor offers a perspective that can empower your organization to leverage comprehensive information in an effort to make the best operational, financial, and clinical decisions for your members each and every time.


  • Scalable and able to serve organizations of all sizes
  • Secure integration messaging, monitoring, archiving, resiliency, and cost efficiency
  • Aggregate disparate information systems and data, regardless of system, message format, or transmission protocol

Financial Management

Success in your organization depends on more than balancing the books every month. You need to perform well at the bottom line, and strengthen corporate governance. Infor Financial Services offers guaranteed fiscal reporting accuracy and real-time visibility into your key performance indicators.


  • Consolidate multiple ledgers to provide accurate reporting
  • Gain personalized views of data relevant to roles
  • Save time consolidating data from disparate sources
  • Benefit from increased visibility of activities that impact finances


Healthcare payers are pressured more than ever to fully automate the procure-to-pay process. Infor procurement solutions enable automated procurement, manage supplier relationships more strategically, and closely monitor spending to lower your cost-per-purchase-order and cost-per-receipt.


  • Fully automate the procure-to-pay process
  • Spend less time on administration and focus on securing reliable suppliers
  • Gain better insight into contracts and operations

Cultivating this relationship with Infor has enabled Bon Secours [Health System] to achieve dramatic savings through process redesign and refinement.

Scot Thornton Director of ERP Applications and Support
Bon Secours Helath System

Infor CloudSuite Healthcare

Healthcare payers like you face a variety of challenges, including growing your business profitably, enabling consumerism, and addressing post-merger integration and governance to meet national and regional demands.

Infor CloudSuite™ Healthcare offers operational and administrative systems to support your goals, transforming traditional financial, supply chain, and HR processes while arming decision makers with insightful data.

More than 100 healthcare organizations and 1 million subscribers in the United States run on Infor cloud applications.

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