Infor Public Sector Essentials

Improving asset performance and customer service for public organizations.

In the public sector, the pressure to operate efficiently and transparently comes from all sides. Citizens expect both high-quality services and reasonable tax rates. Regulators require increasing levels of reporting and accountability. Given the diverse and aging assets of most public sector organizations, it’s a tough challenge.

Infor Public Sector Essentials answers the call with advanced capabilities that meet the needs of government and public agencies at all levels—providing an integrated, web-based approach to asset optimization and service delivery. It enables you to reduce costs through the use of flexible technologies that integrate existing information from all parts of the organization into one seamless system. You can efficiently maintain diverse assets such as water and sewer systems, roads and bridges, buildings, equipment, vehicles, land, and even works of art, as well as respond effectively to intensifying regulatory and security requirements. 

Infor Public Sector Essentials includes:
Asset Management—integrated, industry specific asset management software that employs tools to provide a streamlined system for creating asset registries, initiating, tracking, and finalizing work orders, optimizing asset management strategies, and evaluating asset condition. Community Development & Regulation (CDR)—a complete, integrated solution that manages permitting, planning, code enforcement, and licensing processes, including applications, reviews, fees, issuance, and inspections. Customer Relationship Management (CRM)—a comprehensive solution that streamlines every part of the process from receiving a citizen’s call to resolving problems with a searchable knowledge base so you can maintain consistent procedures and responses for every citizen.

Utility Billing—a comprehensive suite of modules designed for government water, wastewater, and refuse agencies, providing a consolidated view of customers, billing workflow, customer care, and rate management capabilities.

Transit and Rail—a transportation asset management solution designed specifically for maintenance management by transportation operators, providing for equipment, infrastructure, and facility maintenance.

Pathway—a comprehensive suite of integrated modules supporting the business functions of land and property information management, customer management, regulatory services, and revenue management incorporating online customer self-service.

For more detail about the complete Infor Public Sector Essentials solution, click here.

Infor EAM (Enterprise Asset Management)—integrated EAM software that optimizes asset performance by improving work order, material management, purchase order, preventive maintenance and asset/equipment management processes. 

Infor PM (Performance Management)—a comprehensive corporate performance management solution that enables alignment of objectives with operational budgets and activities.

Infor CRM (Customer Relationship Management)—a flexible CRM software solution that provides the tools needed to provide excellent service to citizens and other key constituents.

Infor FMS (Financial Management System)—an integrated financial resource management solution that helps organizations address their requirements for financial accounting and budgeting, asset management, costing, and payroll.

Infor Human Capital Management—a complete, Internet-enabled HR software solution that enables comprehensive workforce management from recruitment to retirement.

Infor Open SOA (Service-Oriented Architecture)—an architectural approach that helps public sector organizations enhance the agility of their Infor solutions for greater business efficiency.

Public sector-specific business experience built in.
Infor Public Sector Essentials is used by government bodies worldwide to improve efficiency in the wake of shrinking budgets and increasing taxpayer demands, optimize asset performance to preserve bond ratings, as well as avoid higher interest rates, loss of funding, and loss of confidence. 

Infor has years of embedded industry expertise acquired by partnering with major municipalities and other public entities. Our business-specific, integrated solutions are targeted to help organizations like these operate efficiently and transparently ... and be more enterprising.

  Contact us to learn how Infor’s enterprising software will make a difference in your public sector business.