Purpose-built CRM in the cloud
Purpose-built CRM in the cloud
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
The best part about Infor CRM is that it’s built for your business. Industry-specific capabilities, deep integration, and unparalleled flexibility and control in how you deploy, use, and pay for your solution offers a best-of-breed CRM solution without compromise.
Infor CRM is the platform of choice for companies strategically focused on customer engagements. Robust functionality, deep integration, and high flexibility in how you use and deploy your solution result in a solution that works the way you need it to.
Infor CRM Mobile extends rich functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage. Interactions with native device features such as mapping, dialing, and email further streamline the mobile user experience. Receive over-the-air updates automatically at no additional charge.
Rich customer profiles and sales productivity tools help users identify opportunities and streamline sales activities. Simultaneously, sales management tools, analytics, and proactive alerts drive accurate forecasting as well as effective team and territory management. Best-practice process automation recommends and performs winning actions that drive results.
Attain unparalleled flexibility and control in how you deploy, use, and pay for your CRM solution. Cloud, on-premise, hybrid, and mobile options accommodate your business needs. Buy, finance, or subscribe while maintaining full control of your data. Select from and mix multiple license types to lower TCO and align diverse user requirements.
We have the most advanced CRM system in retail today that gives our sales associates a tool they cannot get at any other retailer and our clients a high-touch experience they return for time and again.
Stephen Jackson CIO, Harry Rosen, Inc.
Infor CRM was built to give you choice in your solution. Run your solution on-premise with Microsoft SQL Server or Oracle Server. Opt for a hosted solution using Microsoft Windows Server and IIS. Or run your solution in the cloud hosted by Amazon Web Services (AWS).
Build your funnel. Build your forecast. Build your business.
Successfully compete and win in your industry with Infor CRM, which offers the right tools to help you effectively manage your sales pipeline, drive opportunities to a close, and have visibility across your sales team’s performance. Manage leads, opportunities, and activities from anywhere—at the office, on the road or on a mobile device.
Deliver exceptional customer experiences
Enable service and support teams to quickly resolve customer issues and deliver a quality customer experience that builds loyal, profitable customer relationships. Quickly find resolutions to problems, offer convenient self-service options to customers, and get robust reports that inform you if issues are being resolved in a timely manner.
Your solution where you need it
Infor CRM Mobile delivers rich CRM functionality across multiple mobile platforms through a customizable, browser-based application that is easy to deploy and manage. Infor CRM Mobile provides robust capabilities to the users who spend most of their time on the road and in the field. They can edit all account and contact information, view KPIs, access charts, and keep track of their schedule and activities.
Maximize your marketing impact
Deploy and track marketing campaigns using Infor CRM. You can target a particular market segment with a direct campaign, as well as track the effectiveness. From concept to conclusion, using reporting and analytics, you can monitor the responsiveness to your campaigns and track the return on your investment.
Insight that drives your bottom line
Infor CRM reporting and analytics are key to unlocking the power of your data and enable you and your team to be proactive in your daily ambitions. Powerful analytics of business and team performance help increase individual effectiveness and maximize organizational and customer intelligence. From standard, out-of-the-box CRM reporting and list management capabilities to interactive analysis tools and specialized business intelligence, you get the tools that empower analytics-based decision making at all levels of your organization.
Tech that fits your needs
Our flexible and robust configuration creates dynamic, personalized user experiences. Advanced customization accommodates unique requirements by user, team, company, and industry. Features include robust integration, sophisticated security, advanced process automation, and flexible deployment options to meet your unique business needs.
Software should look as good as it works. Otherwise, nobody's going to use it. Infor CRM engages every individual, across all teams, with a user experience that's designed to help users work faster and smarter.View screens
Infor CRM provides Noble Systems with great knowledge-sharing that helps solve a host of business issues.Watch the video ›
Hermanson raises bid quality and competitiveness, keeping customer satisfaction levels high with Infor CRM.Read the customer profile ›
Learn how Quality Solutions, Inc. created an industry-leading work order platform with Infor CRM.Read the customer profile ›
Learn how Dunlop Aircraft Tyres improves communication with Infor CRM
Read the customer profile
Infor CRM provides robust, flexible solutions in over 70 industries. Learn how Infor CRM delivers specialized capabilities for your industry from day one.
Increase productivity and adapt easily and quickly to the evolving distribution landscape with Infor CRM. Manage thousands of transactions, suppliers, and customers while tracking millions of inventory items at the same time.Learn more about Infor solutions for distribution ›
Overcome the challenges of doing business globally by attaining a 360-degree view of your customers. Easily keep track of all customer transactions to improve sales and accurately forecast demand based on seasonal and economic trends. Integrate and share data across departments to support your organization's workflow.Learn more about Infor solutions for manufacturing ›
Manage relationships with clients, contractors, and prospects in one central location. Keep track of all interactions, communications, and documentation throughout the duration of the project. Integrate and share data across departments with one database accessible both in and out of the office, so you can improve productivity and focus on growing your business.
Whether for advisors, hedge fund and portfolio managers or other client-facing teams, Infor CRM gives you a 360-degree view of client interactions to help you provide better service, have more meaningful conversations, and anticipate client needs. Increase sales advisor or portfolio manager productivity through the opportunity cycle and drive deals to close.
Provide quality services to your constituents while dealing with fewer resources and smaller budgets whether at the local, state, or national level. Boost efficiency and reduce costs with better access to information and streamlined communications with constituents, businesses, vendors, and partners. Increase productivity by integrating and sharing data across departments.Learn more about Infor solutions for public sector ›
Manage relationships between patients and providers, referrals, consulting physicians, payers, the community and prospective employees. Secure and enhance these relationships so you can maximize your reimbursements, and reduce patient "leakage" by providing efficient, effective care for patients that helps achieve better outcomes.
Gain deeper insights into your customers and vendors to help make better-informed decisions for your business. Take advantage of cross-selling opportunities, build customer loyalty, and reach new audiences. Take advantage of capabilities to help you gain a competitive edge with the knowledge you need to improve visitor experiences, expand services, and increase repeat business.Learn more about Infor solutions for hospitality ›
Deliver relevant, timely information so you can build meaningful connections with customers. Gain the insight you need to create a personalized shopping experience, improve customer service, and build long-term loyalty. Access your customer data wherever you are with Infor CRM mobile.Learn more about Infor solutions for retail ›
Get the tools you need to drive successful marketing campaigns, find new distribution opportunities, manage the sales pipeline, and optimize customer service and support. Streamline your business processes and workflows to deliver exceptional customer experiences, reduce operational costs, and drive growth and profitability.
Learn how adopting Infor CRM has helped the Crusaders execute multi-channel campaigns, gain the most relevant view of its customers, deliver new experiences, and create personalized messages.
See award-winning Infor CRM in action. Watch how this state-of-the-art technology platform can empower you to maximize the value of your most important corporate asset—your customer data.
Infor partners can help you to better implement, optimize, and maintain your product.
With a global network of partners specializing in various industries, solutions, and products, there's always an Infor partner to match your business' most specific needs.