Exclusively for
Infor SyteLine customers

Exclusively for
Infor SyteLine customers


Welcome to the Infor SyteLine customer community page.  You'll find a host of resources to help you get involved in customer events, upgrade your solution, access support and education, and more. If there's anything not featured on this page that you'd like to view, please don't hesitate to let us know.

Charles.jpgBringing more than 25 years of leadership experience in the software industry, Infor CEO Charles Phillips has sharpened Infor's focus on providing customers with products that speed performance and work beautifully.

Learn more about Infor's executive team ›

Watch the video ›

Infor CloudSuite Business Statement of Direction ›

Infor CloudSuite Industrial Statement of Direction ›

infor_profile_174x180_DinahDinah Gradis, Senior Director of Product Management, has more than 25 years of experience with Infor products as both a product manager and end user. She has helped create and manage the direction of Infor's worldwide applications portfolio and uses her early experiences as an Infor customer to help others use their solutions in ways that optimize business value.

Dinah welcomes your feedback and questions. Please don't hesitate to email her at dinah.gradis@infor.com.

Product resources

Below are overviews of Infor CloudSuite Industrial (SyteLine), including modules and applications that are key to your customer community, and a video demo of what the solution looks like and how it works. For general information and additional resources, return to the main Infor CloudSuite Industrial (SyteLine) product page.

Visual-Icons-__0000_10x-solution-highlight.png10x solution highlights


Visual-Icons-_-42x26_0002_product-videos.pngProduct videos


Infor CloudSuite Industrial Overview Demo

View how Infor CloudSuite Industrial planning engine accurately accounts for labor, machines, and tools.

Watch video ›


Visual-Icons-_-42x26_0001_product-release-notes.pngProduct release notes

Explore more details on the latest releases for all major Infor CloudSuite Industrial product modules.

Visual-Icons-_-42x26_0003_Xtreme-support.pngCapitalize on Infor Xtreme Support Knowledge Zone

The Xtreme Support™ portal provides resources to support and maintain your Infor CloudSuite Industrial (SyteLine) investment, including solution documentation, a searchable knowledgebase, and online technical support. Please note: Only customers who are covered by Infor maintenance and support have access to these resources.

Go to Xtreme Support ›

Visual-Icons-42x26_ICS.pngCommitted to making you outrageously successful

Infor Services is a global organization with end-to-end accountability for optimizing the value of your Infor investments. Comprising more than 5,300 professionals who currently support customers in 168 countries, we bring deep product and technical expertise, extensive industry experience, and the full force of Infor's resources to the task of making you outrageously successful. From initial deployment and day-to-day optimization to big picture thinking and proactive strategizing, you can rely on us to provide the depth and breadth of experience needed turn vision into reality. We are passionately committed to earning your loyalty every single day—in everything we do.

Learn more about Infor Services ›

Visual-Icons-_-42x26_0005_edu.pngEnroll your team in Infor CloudSuite Industrial (SyteLine) training

Infor Education provides convenient and cost-effective learning solutions that help your team fully capitalize on everything Infor CloudSuite Industrial has to offer.

Visual-Icons-_-42x26_0004_IPN.pngLearn about Infor Partner Network (IPN) resources

The Infor Partner ecosystem provides you with valuable supplemental resources for your product, from services and sales to consulting.

Find partners ›

Explore other solution opportunities


Learn about Infor CloudSuite
Since the re-launch of Infor's cloud solution portfolio,
Infor CloudSuite™, last spring, a series of new solutions have become available targeting industry-focused audiences.  The Infor CloudSuite Industrial Industry Suite is built using SyteLine at the core.

All Infor customers interested in moving to the cloud have the option to migrate to this new Infor CloudSuite offering for easy deployment, reduction of IT expenses, and industry-focused vertical solution sets.

"Nucleus expects SyteLine to benefit from Infor's Xi investment over time as it has leveraged Infor's previous ION, Infor Ming.le, and UI investments. Infor's investment in cloud has also impacted SyteLine's roadmap as well, with the availability of SyteLine through Infor's CloudSuite."
- Nucleus Research ›

Learn more about Infor CloudSuite ›

Upgrade to Infor CloudSuite Industrial (SyteLine) 10x


Experience a next generation solution
By leveraging the latest Infor technology platform, the Infor CloudSuite Industrial (SyteLine) development team is aggressively creating next generation solutions that combine rich functionality with new capabilities in the areas of social business, mobility, analytics, and integration. Infor is committed to providing you with simple, easy upgrade options:

  • Upgrade to the latest release on-premise
  • Upgrade with conversion to industry suite in the Infor CloudSuite

The choice is yours, and Infor will provide whatever support is needed to achieve your business objectives.

Analyst Report: The Value of Upgrading ERP: Maintaining Modern Technology; by Aberdeen Research ›

See more ›

Hear from other customers

Hear from your Infor CloudSuite Industrial (SyteLine) peers about how they are engaging with the solution to drive extraordinary business value and maximize their technology investments.


Advanced Input Systems

A leading designer and manufacturer of application-specific input devices for OEM manufacturers upgraded its legacy system to Infor SyteLine in six months. The company automated numerous processes resulting in operational efficiencies, 98% inventory accuracy, and overall employee acceptance with a low total cost of ownership and the scalability to meet future business needs.



Avedis Zildjian, uses Infor F9 and Infor SyteLine to manage costs during difficult times, replace cumbersome paper reports, find a better way to update financial reports and gain an easier way to handle multi-company reporting.


Better Baked Foods

Better Baked Foods produces high-quality, frozen products for its customers. The company has three manufacturing facilities, including two USDA Certified Manufacturing Facilities and one AIB Certified Manufacturing Facility. Better Baked Foods provides both brand and private label products to the retail, special channel, foodservice, and club markets. The company sought to streamline inventory control, facilitate consolidated data access and replace home grown, disparate systems. With the implementation of Infor SyteLine, Better Baked Foods increased sales by 38%, reduced IT spending by 16%, and integrated all disparate systems into one application.



A longtime Infor SyteLine customer, Brentwood routinely reassesses its technology infrastructure. "Every seven to ten years, our company wants to re-evaluate what's out there to see if there's a better product for our business," says Kenneth Kemp, Brentwood's IT manager. Like any other company in an industry as competitive as plastics, Brentwood constantly seeks to increase workforce efficiency, product quality, and operational excellence by improving the speed of access to data throughout the company. The most recent assessment came at a crucial moment. Despite being mired in of one of the toughest recessions that manufacturers had ever seen, Brentwood still maintained a healthy 45% rate of growth over six years.


Brookfield Engineering

With Infor SyteLine, Brookline Engineering Laboratories has gained the ability to support all continuous improvement processes, simplified and reduced the number of process steps and transactions, and maintained the high quality levels required by ISO 9000 standards. The company’s revenue recently reached record levels.


Custom Plastic Specialities

Established in 1993 in Erie, Pennsylvania, Custom Plastic Specialties, Inc. prints unique promotional products for each of its customers. The company sells its products through distributors only, not to the general public. Custom Plastic Specialties employs approximately 100 to 250 people, with annual revenues of $12 million to $25 million.


Gloucester Engineering

The manufacturer of systems and components in the plastics extrusion industry deployed Infor SyteLine in the cloud to quickly integrate all disparate systems and support growth without increasing IT costs, provide one data source accessible in real time to users everywhere, and maximize visibility across all business units for improved decision-making. The company can monitor the shop floor: easily perform financial reporting: and closely track prospect, customer, and account information to improve customer service. Savings include over $108,000 annually in direct payroll costs, $34,000 in annual software and service costs, and $40,000 annually from less leakage via credit and payment.



After implementing Infor SyteLine, Governair has grown its business from $21 million to $35 million in just two years, with plans to reach $50 million soon. The manufacturer of HVAC systems for commercial and industrial use has integrated its disparate systems and provided real-time visibility into all its operational processes, increasing productivity, improving decision-making, accelerating time to market, and boosting customer satisfaction and loyalty.



The manufacturer of rail vehicles, machinery components, and tram models realized ROI quickly after deploying Infor SyteLine. The company has increased year-over-year revenues and added-value margins by 20%, and increased supplier reliability. Through optimized business processes and improved data quality and transparency across all departments, KOS has gained significant savings and confidence in guaranteeing customer delivery dates, as well as capabilities to continuously improve processes.


Trigon Holding

The manufacturer of components for aerospace and medical applications used Infor SyteLine to dramatically reduce its paper processing and costs. Infor SyteLine also helped the company maintain better control over engineering information to ensure everyone was using the most up-to-date drawings.

Attend an Infor CloudSuite Industrial (SyteLine) customer event



Webinars & Events



  • Inforum 2016 highlights
    Couldn’t make it to Inforum this year?
    No problem—we have what you need to keep up to date on all that you missed.
    Watch featured sessions from Inforum 2016 ›
  • Inforum 2017 
    New York, NY
    July 10-12, 2017

User communities