Infor VISUAL customers
Welcome to the new Infor VISUAL® customer community page. You'll find a host of resources to help you get involved in customer events, upgrade your solution, access support and education, and more. If there’s anything not featured on this page that you’d like to view, please don’t hesitate to let us know.
Bringing more than 25 years of leadership experience in the software industry, Infor CEO Charles Phillips has sharpened Infor's focus on providing customers with products that speed performance and work beautifully.
As many Infor VISUAL customers might already know, Richard Lagoy, Director of Product Management, brings more than 25 years' experience delivering ERP solutions to the small and medium business market.
Rich welcomes your feedback and questions. Please don't hesitate to email him at email@example.com.
Below are overviews of Infor VISUAL 10x, including all modules and applications that are key to the Infor VISUAL customer community, and a video demo of what the solution looks like and how it works. For general information and additional resources, return to the main Infor VISUAL product page.
Product release notes
Please note the following links are gated within the Xtreme™ Support portal and require a login to view.
- Infor VISUAL ERP
- Infor VISUAL .NET Suite (Global Financials, VTA, and Exchange)
- Infor Quality Management
- Infor VISUAL CRM
- Visit Xtreme Support for additional release notes and the latest product documentation
Infor VISUAL Overview Demo
How can Infor VISUAL help you focus on boosting operational efficiency and introducing new products and services faster? Watch the overview demo ›
Capitalize on Infor Xtreme Support Knowledge Zone
The Xtreme Support™ portal provides resources to support and maintain your Infor VISUAL investment, including solution documentation, a searchable knowledgebase, and online technical support. Please note: Only customers who are covered by Infor maintenance and support have access to these resources.
Committed to making you outrageously successful
Infor Services is a global organization with end-to-end accountability for optimizing the value of your Infor investments. Comprising more than 5,300 professionals who currently support customers in 168 countries, we bring deep product and technical expertise, extensive industry experience, and the full force of Infor's resources to the task of making you outrageously successful. From initial deployment and day-to-day optimization to big picture thinking and proactive strategizing, you can rely on us to provide the depth and breadth of experience needed turn vision into reality. We are passionately committed to earning your loyalty every single day—in everything we do.
Enroll your team in Infor VISUAL training
Infor Education provides convenient and cost-effective learning solutions that help your team fully capitalize on everything Infor VISUAL has to offer.
Learn about Infor Partner Network (IPN) resources
The Infor Partner ecosystem provides you with valuable supplemental resources for your product, from services and sales to consulting.
Upgrade to Infor VISUAL 10x
Experience a next generation solution
Infor is committed to providing you with simple, easy upgrade options that enable you to get to the latest release of your solution quickly. You can:
- Upgrade to the latest release on-premise
- Upgrade with conversion to cloud SaaS
The choice is yours, and Infor will provide whatever support is needed to achieve your business objectives. Learn more about how to upgrade to 10x, including the key differences between your release and 10x and the process for achieving an upgrade.
Explore other solution opportunities
Learn about Infor CloudSuite
Since the re-launch of Infor's cloud solution portfolio as
Infor CloudSuite™ last spring, a series of new solutions have become available targeting industry-focused audiences that include industrial manufacturing, automotive, aerospace and defense, food and beverage, fashion, hospitality, healthcare, and more.
Infor VISUAL customers interested in moving to the cloud have the option to migrate to the new Infor CloudSuite Industrial offering, which is a Mongoose .NET solution that simplifies deployment and reduces IT expenses. This industry-focused vertical solution set can also be deployed on-premise. Explore the new Infor CloudSuite Industrial offering, how it differs from Infor VISUAL, and how it features the solution's most valuable capabilities.
Computer Designs is a manufacturer of custom thermoformers for the medical, surgical, electronic, and OEM markets. The company focuses on quality, striving to meet its customers' ever-changing requirements with innovative designs and flexible customer service. Based in Whitehall, Pennsylvania, Computer Designs also has plants in North Carolina, Arizona, and Puerto Rico.
For more than 140 years, Eberhard Manufacturing has been a leader in providing high-quality industrial hardware. With over 7,000 products available, Eberhard offers a wide choice of variations and options, many not available from any other source.
ENERTECH Fabricaciones is part of Grupo Industrial Monclova, which started its operations in 1951 in Mexico under the name La Sierrita, and in 2001 changed its name to ENERTECH Fabricaciones. Today ENERTECH specializes in the manufacture of heavy equipment and steel structures designed mainly for the export market.
Essen cooks up recipe for high productivity with Infor VISUAL.
Graphicast, Inc. is the premier supplier of ZA12 (zinc aluminum alloy) castings. Founded in 1978 and based in Jaffray, NH, Graphicast has built a reputation as an innovative and collaborative supplier of machined and as-cast parts to a wide range of industries, including medical and diagnostic equipment manufacturers.
After implementation of Infor VISUAL and Infor ERP Express Easy Lean VISUAL, the manufacturer of ground-penetrating radar and electromagnetic induction equipment quickly saw improved decision-making through greater visibility into one data source across the enterprise, on-time delivery improvements-from 60% to over 90%-and significant reductions in inventory and associated costs.
ITI Instrument Technology
After implementing Infor VISUAL, the designer and manufacturer of advanced remote viewing instruments and systems doubled its profit margins, cut product lead times by 67%, and increased on-time deliveries from 75% to 95% or more.
The company chose to implement Infor VISUAL to reduce workload and errors, improve the visibility of workload and due dates, and to better manage inventory. Since implementation, the company has reduced missed ship dates, required fewer people to schedule production and order materials, improved on-time delivery and productivity, and decreased the amount of on-hand inventory required.
With the implementation of Infor™ VISUAL, L&H experienced a 30% increase in throughput when acquiring another job shop, enabled sales coordinators to increase the amount of business they were handling from about $2 million to $10 million each, and decreased overhead while increasing sales.
Skills Inc gained better visibility into inventory and order demand with Infor VISUAL, resulting in some impressive improvements: increased sales orders from their largest build-to-stock customer by 510%: increased assembly orders by 174%: and expanded their workforce by more than 42%.
Attend an Infor VISUAL customer event
- On demand: Infor VISUAL Town Hall featuring Infor Quality Management & Infor CRM (January 2017)
- On demand: Infor VISUAL Town Hall (September 20, 2016)
- On demand: Empowering 1:1 digital conversations with your customers (Customer Experience Webinar for CPQ and CRM)
- On demand: Infor VISUAL Town Hall (recorded March 2016)
- On demand: Infor Dynamic Enterprise Performance Management (d/EPM)
- On demand: Infor VISUAL Town Hall (recorded December 2015)
- On demand: Infor CPQ: Achieving real results with Infor CPQ
- On demand: Infor VISUAL 8 Town Hall (recorded August 2015)
- On demand: Infor CPQ: The ROI of Infor CPQ
- On demand: Integrated CRM and ERP to form profitable customer relationships
- On demand: Infor CRM: Experience business without blind spots
- On demand: Infor EPAK
- On demand: Infor CPQ: You're missing out on revenue
- On demand: Streamline quoting and selling with Infor Configure Price Quote
- On demand: Infor F9 Financial Reporting
- On demand: Infor EAM Enterprise v11.1
Infor Customer Communities
Connect with your peers and learn from the community of Infor VISUAL users.
Visit the Concierge (Infor Support login required) for all other information on your Infor services and solutions, including:
- Updates on support incidents
- Product-specific education classes and webinars
- Quick views and voting on product enhancements
- Dates for recommended classes
- Details on upgrades needed for the products you own
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