Infor Talent Science

Infor Talent Science

Better insight. Better people. Remarkable business results.

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Proven science fuels predictive insights to select a better workforce

Infor Talent Science® is a patented, cloud-based Predictive Talent Analytics™ solution that helps you put the right people in the right positions to achieve your business objectives. By leveraging large quantities of behavioral and performance data, Talent Science delivers insight that is then customized into predictive models that let you better select, retain, and develop the right talent across the entire employee life cycle and, over time, completely transform your business.

Using Infor Talent Science not only reduces turnover and improves performance, but it is also the best strategy to overhaul your company's culture and ensure it's "corporate DNA" reflects the ideal workforce to take the organization to the next level. By hiring to the benchmarked qualities of your best performers, you can effectively transform sales, performance, and culture to better drive your vital corporate business goals.

Talent Science at a glance

  • 18 million assessments annually         
  • 25+ countries      
  • 15 languages        
  • 19% of the US workforce in the database        
  • 1000+ validation studies delivered
  • 39 behavioral dimensions weighted to your KPIs 
  • 80+ integrations compatible with 3rd party solutions
  • Mobile enabled

Customer stories

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Discover Financial Services

Hear how Discover uses data to understand candidates better and identify opportunities to improve hiring processes.

Watch the video ›
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Foot Locker

Learn how Foot Locker uses Talent Science's dynamic interview guides to help store managers focus job interviews on performance.

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Mattress Firm

Mattress Firm

See how Talent Science helps Mattress Firm improve employee selection to drive sales and reduce training costs.

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Unique capabilities

Talent Science is different than anything else available in the market. By combining the best science-driven processes with patented technology and years of experience, we deliver a talent assessment solution that allows you to decrease turnover, improve performance, streamline hiring processes, and reduce risk.

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Employee Selection

Identifying top talent is difficult and largely based on guesswork. Placing Talent Science at the front of your recruitment process replaces guesswork with objective and predictive data, enabling your recruiters and hiring managers to quickly and easily identify top talent as soon as candidates apply. Talent Science increases the consistency with which you hire top performers, and can improve diversity, reduce the time to hire, reshape the business culture, and drive other key metrics.

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Talent Management

Improving employee retention doesn’t stop at the recruitment process, and neither should your talent assessment. Our unique approach enables clients to target specific strengths and opportunities that were identified during the selection process. Complex data is used to generate intelligent development guides that are easily understood and customized to the person and the job, in order to drive staff performance after the onboarding period.

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Succession planning

Where are your next leaders? How do you identify them if they aren't yet employees? How do you provide the right succession paths for your Millennials, Gen-Xers, and Baby Boomers? With intelligent career mapping, Talent Science identifies future career opportunities where the employees' key strengths are maximized. Career map new hires to potential leadership roles and increase the probability of improving employee and organizational performanceall with one click.

 

Attrition rates have dropped as much as 25% to 50%. What we’ve seen so far has allowed us to say this is working for Sutherland and we’re going to take it global across all our locations and 30,000 people.

Iris Goldfein Chief People Officer and SVP of Human Resources Outsourcing
Sutherland Global Services

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Talent Science: Designed for your industry

Every industry presents unique challenges for talent acquisition and development.  Unique challenges require a unique solution, and Talent Science is designed to identify quality candidates across the board, from retail to manufacturing, from call centers to restaurants, from entry-level positions to the C-suite.

Retail

Talent Science has a record of success in the retail and fashion industries for two primary reasons. First, the patented process behind the solution increases hourly and managerial employee retention well beyond traditional hiring methods. Secondly, the natural progression from making better hires is the improved ability of those hires to drive sales.

Learn more about Infor solutions for retail ›

Highlights

  • Decreased voluntary/involuntary turnover
  • Increased sales per hour
  • More units sold per week, month
  • Improved achievements in sales percentage to goal
  • Faster ramp up to full productivity
  • Higher guest satisfaction surveys, mystery shopper scores

Customers

  • Adidas
  • Lowe's Home Improvement
  • Bloomingdale's
  • New York and Company
  • Walgreens
  • Select Comfort

Professional Services

Professional service providers like Convergys, Safety-Kleen, and ServiceMaster-TruGreen have found Talent Science to be highly effective in identifying top job candidates in the initial phase of the hiring process. Professional service providers trust Talent Science to deliver a people-centered process that expertly addresses the dynamic nature of the industry.

Highlights

  • 33.9% higher weekly sales average
  • Average sales per month improved by 22%
  • 27% lower year-over-year turnover rate
  • Reduced turnover by 57%

Customers

  • United Rentals
  • Ceridian
  • ServiceExperts
  • Stream
  • TruGreen Professional Lawn Care

Hospitality

In the world of hospitality, guest experience is the measure of a hotel. Great service is only provided by great people, and Talent Science has a proven process to find the best talent in the hospitality industry, as our leading clients are already well aware.

Learn more about Infor solutions for hospitality ›

Highlights

  • Reduced voluntary/involuntary turnover
  • Improved performance from longer-tenured employees
  • Savings generated from fewer hires and fewer job vacancies
  • Effective enterprise-wide

Customers

  • Atlantis (Bahamas, Dubai)
  • Venetian Hotel & Resort
  • High Hotels
  • Motel 6
  • Palms Casino and Resort
  • Mandarin Oriental Hotels

Financial Services

Talent Science helps financial clients improve business results with next-generation hiring software that identifies the same qualities of your successful financial sector employees in the candidate pool. Whether you are looking for tellers, loan officers, customer service managers, or financial salespeople, major financial companies trust Talent Science to serve as the gateway for every potential employee.

Highlights

  • Reduced voluntary/involuntary turnover by 20%-50%
  • Decreased interviews by 50% to identify a quality hire
  • $1.2 million savings generated from fewer hires and fewer vacancies
  • Immediate 21% increase (first 90 days) in sales per hour

Customers

  • Enova
  • Nationstar Mortgage
  • Santander Consumer USA
  • VW Credit
  • First Tennessee Bank

Restaurants

Restaurants are constantly searching for, and trying to retain, good talent to provide excellent service and encourage repeat business. BJ's, O'Charley's, Panera Bread, The Cheesecake Factory, and many others select Talent Science as their talent assessment solution to improve the quality of hires while reducing turnover.

Highlights

  • Increased team leader retention by 52%
  • Lowered voluntary turnover among hosts by 47%
  • Surpassed co-workers in tips received
  • Created $1.4 million in annual ROI from reduced turnover-related costs

Customers

  • Panera Bread
  • Boston Market
  • Hardee's/Carl's Jr. (CKE Restaurants)
  • Dunkin Donuts
  • SONIC Drive-In
  • The Cheesecake Factory

Healthcare

Talent Science's nursing assessment tools are used by several of the largest healthcare organizations to identify top job candidates before conducting interviews. We partner with leading providers to deliver the solutions you need to reduce costs and manage change in today's developing healthcare environment.

Learn more about Infor solutions for healthcare ›

Highlights

  • Reduced first-year nursing turnover by 47%
  • 20% improvement in percent-to-quota targets
  • 59% lower voluntary termination rate

Customers

  • Tenet Healthcare
  • Baptist Health South Florida
  • Inova Health System
  • HealthPartners
  • Mercy Health
  • Florida Blue

Property Management

Our property management clients manage more than 1.4 million apartment units across North America. They rely on Talent Science to ensure that every community is staffed with the best people, from leasing agents and community managers to maintenance technicians and porters.

Highlights

  • Reduced voluntary/involuntary turnover by 20%-65%
  • Increase of 30% in contracts signed from walk-in traffic
  • 63% more promotions from entry-level positions
  • Turnover reduced in positions from management to maintenance

Customers

  • Greystar
  • Riverstone Residential
  • AvalonBay Communities
  • Camden Property Trust
  • Fairfield Residential
  • Gables Residential
  • Pinnacle

Public Sector

Fulfill your agency's mission and effectively serve constituents by making smarter hiring decisions. Match candidates to critical-skill roles or roles that typically incur abnormal rates of turnover. Become more adept at predicting candidate success and hire candidates who more closely align with your organizational role requirements to reduce turnover and drive performance.

Learn more about Infor solutions for public sector ›

Highlights

  • Increased faculty effectiveness in raising student grade averages by 24%
  • Improved hiring decisions using the objective Talent Science process when adding adjunct faculty members
  • Recruiters selected using Talent Science elevated student enrollments by 47.7%
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Reduced costs, exponential savings

National Healthcare Network reduced first-year nursing turnover by 47%, streamlined the hiring process, and saved $2.4 million within the scope of a small study.

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Highlights and core features

Customized Performance Profiles

Performance Profiles help you identify core behavioral characteristics of your top performers to reveal what makes your outstanding employees unique so that you can hire similar candidates. Applicants can be compared against multiple roles to identify their 'best fit' positions and potential against future roles. Incorporate behavioral information with specific performance criteria and optimized position blueprints from which to evaluate candidates.

  • Built solely on incumbent population
  • Profiles recalibrated over time
  • Customized, KPI-specific

Interview, onboarding, development, and feedback guides

Supports the entire employee life cycle with predictive support tools and valuable insights to maximize workforce potential. Complex data is translated into everyday terms to generate interview questions, onboarding considerations, employee feedback, and development guides that are easily understood and customized to the person and the job.

Interview:

  • Candidate questions based on assessment results
  • Questions to ask candidates' references


Onboarding:

  • Outline of new hire's strength and opportunities
  • Use information to effectively coach during the first 90 days


Development:

  • Guide to improve an employee's strengths
  • Supports improving staff performance

Candidate management workflow

Track job applicants through your website with an intuitive and scalable solution that's built to handle a large number of candidates. As candidates apply, hiring managers can see all job applicants through a variety of views, such as by candidates that are currently taking the behavioral test, candidates that have been short-listed, deferred or archived, and more.

  • Configurable workflow
  • Easy sorting and icon-based UI for workflow actions 
  • Customizable pre-screens and candidate letters/emails
  • Built for large volume of users
  • Captures and stores electronic cover letters and résumés
  • Convert paper applications to electronic

Unlimited licensing model

Our cloud-based, secure solution handles more than one million candidates per month, easily accommodating seasonal load and business-driven peaks. The all-inclusive license model provides predictable cost of ownership and includes implementation, support, and unlimited applicants. Our annual license fee is based on the number of existing employees in a given position.

  • Unlimited number of candidate assessments for the scope you select
  • Unlimited number of users
  • Unlimited training and support
  • No setup fees
  • No fees for developing custom Performance Profiles (five included with license)
  • Annual validation and case studies at no additional cost

Integration

Create a single-source hiring platform to streamline the recruitment process and create a seamless experience for both candidate and hiring manager. Talent Science has extensive experience with many of today's leading HR-IS vendors, including Infor Lawson, SAP, PeopleSoft, Taleo, ADP VirtualEdge, Peopleclick, Ultimate Software, HRLogix, First Advantage, and HRsmart. Talent Science was designed to fully integrate into any proprietary or commercially developed HR application:

  • Applicant Tracking Systems
  • Background/credit check
  • Payroll/benefits system
  • Performance management system
  • Learning management systems
  • Succession planning

Candidate assessment

Preemptively address employee turnover by identifying the candidate who is the best fit for every position, every time. Access detailed backup documentation, complete narratives on how a candidate assessment test score was established, and four categories of recommendations that effectively predict a candidate's overall fit into your organization.

  • PI personality assessment battery designed to capture and quantify 39 behavioral dimensions
  • Consideration of natural fit, automatically presented via the web
  • Capture information leveraged across the entire employee life cycle
  • Authenticity alert algorithms flag abnormal candidate response sets
  • Added competencies capabilities
  • Easy-to-read graphical reports

Employee development module

By leveraging insights provided during the candidate selection process into our development module, we provide you with an effective employee retention strategy for each individual. Employee Behavioral DNA® is compared against the appropriate custom Performance Profile. Then we generate valuable insights and specific action plans regarding each individual's strengths and opportunities.

  • Employee assessment mechanism for supervisors and employees
  • Detailed plan for coaching employees on select initiatives
  • Development plan focuses on building trust, awareness of strengths and weaknesses, and extra credit exercises

Performance dashboard

See all of the important information about your hiring process in one convenient place: job applicant quality, job applicant volume, candidate sourcing, and more. Customize the dashboard to show information by geography, business unit, department, recruiting team, or individual hiring manager. Your managers can see who their recruiters are bringing in, the type of applicants being interviewed, and the performance potential of those being hired.

  • Reveals source of quality candidates
  • Cost per quality candidate by source
  • User statistics: assessments viewed by month, log-ins by month, and total log-ins

World-class service model

Experience how superior service and support can help you realize the full value of your investment in our solution. Every individual customer relationship is built around establishing a deep relationship and partnership, providing strategic guidance, and providing metrics for how our solution is impacting business outcomes. We have established an implementation and long-term value framework to execute on this service delivery model.

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