Citizens now demand round-the clock access to more government services than ever before. They expect government agencies to respond as quickly and effectively as any private business. But the seriousness of public sector responsibility generates a wealth of constraints that private firms could never imagine. That seriousness intensifies the importance of maintaining multiple channels of public communication, including the internet, call centers, faxes, email, interactive voice response, and self-service kiosks.
Effective customer relationship management (CRM) requires you to consolidate all of your communication channels and offer complete back-office integration to manage all citizens' requests. Infor Public Sector CRM can help.
This Government Technology thought leadership profile outlines why updating your ERP system can help dramatically improve government operations and includes a case study featuring the City of Boise, Idaho.Read the article
This Thought Leadership Profile from Government Technology describes Infor's broader, more comprehensive approach to solutions for government.Read the profile
Infor Public Sector CRM is a true citizen-based CRM solution for the public sector. We listen to our customers. We understand the differences between public sector and private sector customer service demands. Our extensive knowledge of government operations inspired the creation of Infor Hansen CRM. We bring you tools expressly designed to serve citizens better, not makeshift modifications of private industry solutions. At the same time, we're part of a global software company that develops the solutions that drive some of the world's most successful businesses. That means our applications have the sophistication to give you quicker time to value and world-class customer service.
Infor Public Sector CRM helps public sector organizations:
More than 100 organizations worldwide rely on Infor Public Sector CRM because nobody offers a more comprehensive line of government specific software solutions.