What it is

Using Infor Epiphany Service, you can:

• Get a complete look at customer data—including interaction history—no matter where it's stored within your company.
• Manage inbound customer emails without breaking a sweat.
• Reduce costs.
• Stay on budget.
• Improve productivity.

All that, with one application. And you'll find that it's so easy to use, even your most inexperienced agents can zip through a customer interaction without a problem.

With Infor Epiphany Service, you can provide:

• Personalized interaction—Define each step in a customer interaction for your agents-including what to say, ask, or suggest.
• 24x7 customer self-service—Your customers can find answers on the web, and you can reply to their emails in a way that shows you understand their needs.
• Better customer service—Extend personalized offers to customers at the time of your interaction, shorten call times, resolve issues the first time, and make sure you treat customers in a consistent way.
• Quick access to accurate information—You and your customers can look up articles, solutions, and frequently asked questions, helping you answer your customers' questions and helping your customers make up their minds.
  In short, you can satisfy your customers while cutting your costs.

What it does

Epiphany Service helps your company:

• Ensure that your customer service agents provide the best service at the lowest cost and risk possible.
• Reduce time to service and increase first call problem resolution rates.
• Transform your customer service center into a service-to-sales center.
• Give your customers the best service possible and earn their loyalty.