Infor CRM Epiphany

Product Overview
Infor CRM Epiphany is a market-leading solution that helps customer-oriented companies make the most of customer interactions and improve sales, marketing, and service operations to increase loyalty, enhance brand preference, and boost profitability. Whether your aim is to take better advantage of inbound marketing opportunities, conduct smarter outbound marketing campaigns, or increase the effectiveness of sales and service operations—Infor CRM Epiphany improves the entire process of managing customer relationships at the lowest total cost of ownership.

The following components are included:

Marketing for delivery of inbound and outbound marketing capabilities that streamline the campaign process and help identify high-impact offers at the moment of customer interaction.
Sales for sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every interaction.
Service to give customer service representatives a unified view of customers across all existing systems and empower them to shorten call times and resolve issues on the first call.

Learn More
Infor CRM Epiphany is anchored on Infor's "enrich, extend, and evolve" product strategy and Infor Open SOA (service-oriented architecture). This means customers can expect Infor to make an ongoing investment in the business-specific capabilities they need to meet their diverse business challenges and ever-changing needs.

Existing Customer?
Our existing customers can always rely on Infor Global Support when they have issues requiring in-depth product expertise and quick turnaround. Our goal is to provide you with unparalleled service as measured by timeliness, efficiency, and professionalism—whether you have a single site or multiple sites; whether you are local, national, or global in scope; or whether you are a first-time user or a long-time user of our solutions.

If you want more details on the plans for Infor CRM Epiphany, visit the customer support site and go to the Infor Products section under Documentation to download the latest statement of direction. If you do not know how to access the customer support site, contact your Infor account executive.

Infor CRM Epiphany Managed Services are available for this product.

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