What it Is

You may find you're reacting to—instead of managing—your customer relationships. But you can improve customer relationship management with the right CRM tools—ones that will work with your System i platform and Infor ERP application. That's where CRM iEdition comes in.

With CRM iEdition, you can make more money by:

• Closing more sales.
• Lowering sales costs.
• Converting more price quotes into orders.
• Clamping down on discounts.
• Getting your customers to return to you again and again.

You'll find all the information you need in one place—including credit limits, financial transactions, customer orders and quotes, and shipments. And the system's flexible, so you can personalize it to match the way you work.

CRM iEdition helps you with:

• Campaign management—Provide your customers with offers they want and need.
• Opportunity management—Close more sales, and close sales quicker.
• Sales process management—Sell more to an existing customer, provide service without a contract, sell to a prospect, renew maintenance, sell through a partner or reseller, and sell to major accounts.
• Quotation and order management—Turn more customer inquiries into sales.
• Customer information portal—Get all the information you need in one place.

With CRM iEdition, you'll be able to get the customer information you need anytime, anywhere.