What it is

The Infor Epiphany Interaction Advisor engine is an intelligent assistant that helps you predict your customers' future preferences and behavior based on their real-time activity and past responses.

You can solve specific interaction problems with the Interaction Advisor family of solutions: 

• Interaction Advisor specialized by channel and industry
• Email Advisor
• Shopping Advisor
• Social Commerce Advisor
• Data Advisor
• Ad Advisor
• Document Advisor
• Mobile App Advisor

What it does

The Interaction Advisor family of solutions helps your company:

• Take strategic advantage of every customer interaction on all of your channels.
• Improve your cross-sell or upsell on self-serve, face-to-face and ear-to-ear channels.
• Understand what drives customer response and optimize your targeting for the future.
• Easily optimize your marketing and communications strategies and perform A/B testing on the fly.
• Ask your customer the right question that will strengthen your relationship now and in the future.
• Determine the right message for the right customer at the right time.
• Save money and stop sending stale communications.