What it is

Infor Enwisen HR Service Delivery is an advanced HR service delivery platform that helps you fully engage your employees, while lowering costs. It moves your organization toward a true HR shared services model so that you can:

• Reduce the annual cost of delivering HR services.
• Engage new hires while reducing turnover through more effective onboarding.
• Enable employees to answer their own HR questions in two clicks or less via a personalized, searchable HR knowledgebase.
• Equip HR service representatives to provide consistent, accurate answers.
• Support HR transformation by freeing your tier 2 subject matter experts and centers of excellence from routine HR tasks to develop HR, benefits, and compensation strategy.
• Help employees understand and take advantage of their total rewards.

What it does

Infor Enwisen HR Service Delivery is a confidential, secure environment for employees, managers, and HR professionals to obtain information through four integrated applications:

• Knowledgebase: Facilitates employee and manager self-service via a personalized, searchable, online source
• Case Management: Helps HR service representatives manage and track employee inquiries
• Onboarding: Orchestrates all steps in the employee new hire process
• Offboarding: Ensures all stakeholders have the information they need for voluntary or involuntary separations
• Total Rewards: Demonstrates the entire value proposition of the employee-employer contract through an online total rewards statement

Infor Enwisen HR Service Delivery's user-friendly interface makes it possible for employees to complete more than 70% of routine transactions with no intervention from HR staff. And because employees can self-administer HR changes related to personal life events such as marriages, new dependents, address changes, and other life events, privacy and confidentiality are assured.

This greatly reduces the HR workload and frees up HR to work on higher value tasks.

What it means

Customers using Infor Enwisen HR Service Delivery solutions have already:

• Reduced the annual cost of delivering HR services
• Provided a portal where employees and managers can get their own answers to HR questions
• Created shared service centers and help desks where the fewest number of HR customer service representatives can manage more complicated calls, with record-breaking first-call resolution rates
• Freed HR to provide more value at the business unit level
• Helped employees understand and leverage their total compensation