Infor HR Service Delivery

Infor HR Service Delivery provides a unique and innovative multi-tier HR service delivery model to help HR managers deliver better services faster, with fewer resources and lower budget. Specifically designed to support shared services organizations with advanced HCM capabilities—including a personalized, searchable Tier-0 Knowledge base and Tier-1 Case Management tool-—Infor HR Service Delivery streamlines new hire onboarding, voluntary and involuntary offboarding, and total rewards communications.

With Infor HR Service Delivery, HR managers can focus on strategic issues while empowering employees to take control of routine transactions in a secure self-service environment.

HCM thumbs_0001_Layer Comp 2

Explore the new
HCM resource center

Get more insight on trends and solutions impacting human capital management.

View the site

What it is

Infor HR Service Delivery is an advanced HR service delivery platform that helps you fully engage your employees, while lowering costs. It moves your organization toward a true HR shared services model so that you can:

  • Reduce the annual cost of delivering HR services.
  • Engage new hires while reducing turnover through more effective onboarding.
  • Enable employees to answer their own HR questions in two clicks or less via a personalized, searchable HR knowledgebase.
  • Equip HR service representatives to provide consistent, accurate answers.
  • Support HR transformation by freeing your tier 2 subject matter experts and centers of excellence from routine HR tasks to develop HR, benefits, and compensation strategy.
  • Help employees understand and take advantage of their total rewards.

Resources

Features

HCM recorded webinars

Hear from customers and Infor experts about new developments in the industry and in the Infor products.

See a list of recorded webinars

Spotlight: Kellogg Company

After implementing Infor HR Service Delivery, Kellogg Company gained a flexible and comprehensive system that substantially improved human capital data accuracy, HR process efficiency, and employee and manager satisfaction.

Read the customer profile

Resources

Infor HR Service Delivery

Mohegan Sun

Mohegan Sun uses Infor to significantly reduce paper and improve data accuracy, while providing an enhanced level of service to employees and managers.

Read the customer profile

What it does

Infor HR Service Delivery is a confidential, secure environment for employees, managers, and HR professionals to obtain information through four integrated applications:

  • Knowledgebase: Facilitates employee and manager self-service via a personalized, searchable, online source
  • Case Management: Helps HR service representatives manage and track employee inquiries
  • Onboarding: Orchestrates all steps in the employee new hire process
  • Offboarding: Ensures all stakeholders have the information they need for voluntary or involuntary separations
  • Total Rewards: Demonstrates the entire value proposition of the employee-employer contract through an online total rewards statement

Infor HR Service Delivery's user-friendly interface makes it possible for employees to complete more than 70% of routine transactions with no intervention from HR staff. And because employees can self-administer HR changes related to personal life events such as marriages, new dependents, address changes, and other life events, privacy and confidentiality are assured.

This greatly reduces the HR workload and frees up HR to work on higher value tasks.

What it means

Customers using Infor HR Service Delivery solutions have already:

  • Reduced the annual cost of delivering HR services
  • Provided a portal where employees and managers can get their own answers to HR questions
  • Created shared service centers and help desks where the fewest number of HR customer service representatives can manage more complicated calls, with record-breaking first-call resolution rates
  • Freed HR to provide more value at the business unit level
  • Helped employees understand and leverage their total compensation

Core features

  • Technology
  • Configuration tools in HR Service Delivery and Talent Management
  • Upgrade tools
  • ION integration
  • 10x design style
  • Auto-routing for cases
  • Cross-boarding
  • Mobile case management
  • Personalized total compensation
  • Total comp modeling

Languages

  • Chinese (Simplified)
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese (Brazil)
  • Russian
  • Spanish (Mexico)

Industries

  • AMERICAS
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  • EMEA
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Integrations

  • Integrations
  • Sharepoint
  • Infinium
  • Talent Acquisition and Onboarding
  • Content providers

Experience how Infor's innovative, beautiful applications are transforming the way people work

Specialized by industry.
Engineered for speed.
© Copyright 2014. Infor. All rights reserved.