What it Is
Lawson HR Service Delivery helps you transform HR into a strategic partner and fully engage your employees, all while lowering annual HR service delivery costs. Your HR service delivery platform moves your organization toward true HR shared services, and HR shared services helps:
- Support a multi-tier approach to HR service delivery.
- Employees answer their own HR questions, often in two clicks or less.
- HR service representatives provide accurate answers, often on the first call.
- Your service center handle tier 2 calls with fewer HR resources.
Lawson HR Service Delivery is a confidential, secure environment for employees, managers and HR professionals to obtain information on sensitive personal and corporate information and policies. With HR Service Delivery, employees can feel more at ease when dealing with sensitive issues (such as divorce) or conditions associated with employee assistance programs.
The applications include:
- Onboarding/Offboarding: Orchestrate all steps in the employee new-hire and separation processes for employees, hiring managers, and line managers as well as provisioning hiring departments, finance, and HR.
- KnowledgeBase: A personalized, searchable online source for all workforce communications and decision support. It is the foundation for a multi-tier approach to HR service delivery, helping organizations achieves results well above industry averages.
- Case Management: Helps your HR service representatives manage employee inquiries when employees cannot find the answers to their questions on their own. Complex employee and manager HR inquiries are also initiated through the online AskHR feature, or HR Shared Services Center, and then they are escalated to HR subject matter experts when necessary.
- Total Rewards: An on-demand tool that helps employees understand the contents and true value of their total compensation (total rewards) package.
Click here to learn more about Lawson HR Service Delivery.
What it Means
Customers using HR Service Delivery solutions have already:
- Reduced the annual cost of delivering HR services.
- Provided a portal where employees and managers can get their own answers to HR questions.
- Created shared service centers and help desks where the fewest number of HR customer service representatives can manage more complicated calls, with record-breaking first-call resolution rates.
- Freed HR to provide more value at the business unit level.
- Helped employees understand and leverage their total compensation.
