What it is

Municipalities often rely on multiple computer systems that don't work together smoothly or adapt well to rapidly changing environments. To do your job well, you need to know as much as you can about your customers and their businesses. It's not enough just to have access to customers' meters, you should also know what services they need and how to deliver them. Change continues to generate increasing demand for new ways to support customers, and utility billing systems must keep pace.

With Infor Public Sector CIS Billing, your organization can:

• Achieve "first call resolution" more often by supporting faster, clearer decision-making at the customer interaction level.
• Give your employees the tools to perform their daily tasks quickly by putting your agency's knowledge base just one click away. 
• Generate bills, receive and track payments, and maintain historical information regarding services, accounts, and customers.
• Gain unrestricted flexibility to create bill types, rate codes, and bill formats. 
• Personalize and configure screens, processes, and dashboards to meet your agency's needs without custom programming. 
• Improve the way different departments work together by using a true enterprise solution.

Infor Public Sector CIS Billing enhances the way your agency performs its business, reduces training time, increases production, and gives you a better way to manage your operations. When you integrate it with other Infor applications, Public Sector CIS Billing leverages our government specific functions to offer lower total cost of ownership. Public Sector Enterprise CIS Billing manages all agency service billing at key sites worldwide for utilities, planning, permits, licenses, and code enforcement.