What it Is

In the casino business, it's a challenge to use a single scheduling standard for every department. You need to randomly schedule table game employees while the housekeeping and food and beverage departments have completely different requirements.  But, every department has one thing in common—the need for a flexible and efficient way to match specific business needs with the exact number of employees who have the proper skills.

WFM Labor Scheduler will streamline the labor scheduling processes for every department in your business. It will help you:

• Reduce labor costs—Align employee schedules and demand forecasts with customer traffic so you control your labor costs.
• Reduce time spent assigning workers—Use rules-based scheduling to make it easier for managers to schedule individual departments and hard-to-fill shifts.
• Reduce scheduling errors—Automate scheduling processes to reduce errors like scheduling unavailable or unqualified employees for certain shifts or jobs.
• Better comply with labor rules and regulations—Automatically create schedules that maintain compliance with government regulations, union rules, and internal policies.
• Improve morale—Empower employees to manage their own schedules through self-service kiosks, cell phones, or terminals so morale improves and you reduce employee turnover.

With WFM Labor Scheduler, you get tools for:

• Randomizing table-game assignments—Ensure fair distribution of shifts across all dealers and managers.
• Demand-based scheduling—Generate the best staffing schedule based on the latest customer demand data.
• Rules-based scheduling—Use rules for fixed schedules, rotational schedules, skills applications, and configured rules for hours scheduled.
• Overtime management—Automate overtime distribution based on rules to stay under budget and in compliance with labor regulations.
• Employee self-service—Give employees self-service tools to manage their own schedule, including requesting vacation time.
• Shift bidding—Assign employees to a shift based on a rules-based shift bidding system using seniority, priority, or employment status.
• Reporting and analytics—Monitor labor across the organization to track workforce performance and adhere to budgets.

The bottom line? Your customers and your employees are more satisfied. Your business results improve.