What it Is

It's hard to know from one day to the next what your staffing should be. To maximize retail sales and deliver good customer service without overspending on labor, you need an efficient way to schedule employees.

WFM Labor Forecasting & Schedule Optimization will streamline your labor scheduling processes, so you:

• Have the best available people on the job to meet demand.
• Reduce time managers spend scheduling by more than 50%.
• Reduce labor costs by as much as 6% through better resource allocation.
• More easily comply with labor laws and business rules.
• Adapt your staffing forecast daily or weekly to better address issues and leverage opportunities.

With WFM Labor Forecasting & Schedule Optimization, you get:

• Demand-based scheduling—Use established staffing standards to schedule the right staff based on changing demand variables like employee sick days or fluctuations in customer traffic.
• Overtime management—Automate overtime distribution based on rules to stay under budget and within labor and regulatory guidelines.
• Employee self-service—Give employees self-service tools to manage their own schedule, including requesting vacation time.
• Shift bidding—Assign employees to a shift based on a rules-based shift bidding system.
• Reporting and analytics—Monitor labor across the organization to track workforce performance and adhere to budgets.

The bottom line? You schedule employees based on business rules so you get the most value from your workforce.