Reporting issues for Infor Campus and Education

Change in process

On April 14, 2014, Infor Education implemented the practice of using Infor Xtreme for all education-related inquiries.  The move to Xtreme support has harmonized Infor Education with other products using a common platform for incident reporting as well as provided better tracking and status reporting.

As of November 3, 2014, the transition will be complete with the decommissioning of the education@infor.com email address.  All questions or issues related to Campus or Infor Education will need to be submitted via the Xtreme Support incident system.


FAQs

What if I don’t have a log-in for Xtreme?
You will need to request an Xtreme ID either by contacting your Company Xtreme administrator or by following the instructions under 'Don't Have an Account?' on the Xtreme home page.

What if I forgot my log-in to Xtreme?
Your log-in id to Xtreme will always be your email address.

What if I forgot my password to Xtreme?
Follow the 'Reset My Password' link on the Xtreme home page.

What information is needed to enter an incident?
Infor Education has created detailed documents which outline the required fields and information needed to create an incident and how to view the current status and update your incidents.

What happens to unanswered emails that I submitted to education@infor.com prior to November 3, 2014?
Operations will respond to all emails submitted prior to the cutover. Those inquiries that remain unanswered will have an Infor Xtreme incident opened on behalf of the requestor.

What happens if I send an email to education@infor.com after November 3, 2014?
You will receive a 'bounce back' email stating that this email address is no longer valid.

.Please follow this link for further details.

  Xtreme_306x174

Report issues / questions via
Xtreme Support

Log into Xtreme Support to report any issues you are having with Infor Campus and for any general education-related inquiries.

Log into Xtreme Support

 

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