Infor CRM Epiphany (Customer Relationship Management) for Manufacturing

As a manufacturer, your customer relationships are complex. You have to meet different expectations throughout the relationship-to win the business, to produce and deliver products, and to service what you've delivered. It's a relationship that can easily get off track.

 With Infor CRM Epiphany for Manufacturing, you can continuously meet or exceed customer expectations, and anticipate and respond to change, so your customer relationships stay positive at all times. It helps you:

• Grow your customer base.
• Retain existing customers.
• Identify and win new business with current customers.
• Reduce costs.
• Improve operating efficiency.

Infor CRM Epiphany for Manufacturing provides you with the real-time information you need to intelligently and efficiently manage all aspects of your customer relationships, from sales to service. You get capabilities for:   

• Sales—Give your sales force quick access to unified customer data gathered from systems across the enterprise so you increase visibility with customers and prospects. Leverage real-time analytics to qualify leads, identify trends, prioritize inquiries, and identify cross sell opportunities.
• Service—Provide service employees with access to accurate information that makes it possible to shorten calls and resolve customer issues on the first call so you improve agent productivity and foster lasting customer relationships.  

The result: Your customers are happier and more loyal; your business is more successful.