Customer Relationship Management (CRM)
To make the most of all your contacts with customers every day—whether on the web, by phone, or via mail—you need customer relationship management tools that help you both keep the customers you have and add new ones; target the right offer to the right customer at the right time; and combine marketing, sales, and service to create a 360º view of your customers. Infor's Customer Relationship Management solutions do just that.
Gain the benefits that thousands of companies in financial services, communications, retail, hospitality, travel and leisure, and manufacturing have realized: 50% increase in sales per hour, 48% increase in products per household, and 400% lift in average response rates.
Infor10 CRM Enterprise Interaction Advisor (Epiphany)
A sophisticated solution with an advanced decision engine to help you react quickly, intelligently, and personally to every customer interaction and convert them into sales, increase the amount of each sale, and get customers to return. Predict customers' future preferences based on their real-time activity and past responses.
Infor10 CRM Enterprise Outbound Marketing (Epiphany)
Get the right tools to plan, execute, and monitor your outbound marketing campaigns across every customer contact. Conduct multichannel marketing campaigns that build ongoing customer relationships and respect customer preferences, help you win new and keep current customers while selling more to each one, follow your company's marketing policies, and comply with regulations.
Infor10 CRM Enterprise Sales (Epiphany)
Get all the data you need to turn any interaction into a sale. Convince your core customers to spend more, capitalize on incoming leads, lower your costs while improving customer service, and simplify the ordering process. Gain valuable insight by quickly accessing customers' spending history and current activity.
Infor10 CRM Enterprise Service (Epiphany)
Improve productivity to boost customer service while reducing costs. Extend personalized offers to customers at the time of interaction, shorten call times by resolving issues the first time, and treat customers in a consistent way.
More CRM Products
Infor offers a variety of additional CRM solutions that match the way your business works. Whether you need close integration with Microsoft Office or a solution that runs on System i and closely integrates with your Infor10 ERP system, we can provide the right size solution to help you effectively manage your customer relationships.
Spotlight: Infor CRM Customers Lead the Way
Learn more about the great results companies have achieved with Infor10 CRM Enterprise solutions.
Testimonial
- Cryptologic Inc
Infor CRM solutions help you with:
- Marketing—Identify and deliver high-impact offers at the moment of customer interaction.
- Sales—Arm your sales force with the right tools to close the deal.
- Service—Turn your contact center into a profit center.
- Data Collection—Collect the most valuable information from your customers and use it to strengthen your relationships with them and increase sales.
- Shopping offers—Personalize offers during online interactions to increase offer acceptance and cross-sell revenue.
The Infor CRM Difference
Every customer interaction presents multiple opportunities to improve your business. Whether by increasing revenue, generating a new lead, or increasing an existing customer's satisfaction with your company, you need to make the most of every interaction at every point of contact. Infor CRM will help you strengthen your business with an integrated marketing, sales, and service approach to customer relations. Analytical CRM software from Infor does more than just track customer interaction. It helps you formulate insights that can increase leads, retention, and revenue. By using the power of Infor CRM, you can help your customer-facing staff with detailed recommendations and coordination during every customer experience. Successful enterprises ensure that every interaction increases their strength as a company.
With Infor10 CRM Enterprise, you can become a leader in your industry through leading-edge customer experience and interaction management solutions that are easy to implement and easy to scale to suit your growing company. Our CRM solutions are designed for your business, regardless of the industry in which you operate. Using our access to industry experts, we will help you find a CRM solution package tailored to suit your unique needs and specifications.