Infor Customer Experience Suite

Accelerate customer engagement, drive profitability and deliver an enriched customer experience
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Latest Resources

  • threeways-real-time_resource__170x170.

    This infographic explores how you can engage perspective customers by using real-time insight to personalize every touchpoint along your customer’s journey.

    Three ways real-time customer interaction enhances marketing

    Learn more ›
  • How-to-avoid-the-battle-of-the-dueling-marketing-plans-170x70px

    This brochure explores why all your different marketing calendars and tactics are creating havoc for customers.

    How to avoid the battle of the dueling marketing plans

    Learn more ›
  • How-to-make-marketing-a-more-beautiful-experience-for-marketers-170x70px

    See how marketers can get more done, do it better, and enjoy their work along the way.

    How to make marketing a more beautiful experience for marketers, infographic

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  • CX-video_170x170

    Omni-channel Campaign Management - Master the Campaign Lifecycle

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  • CX-video_170x170

    Omni-channel Campaign Management - Master the Campaign Lifecycle

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  • Manufacturers-turn-to-Internet-of-Things-to-boost-customer-engagement-170x70px

    Manufacturers turn to Internet of things to boost customer engagement

    Manufacturers turn to Internet of things to boost customer engagement

    Learn more ›
  • threeways-real-time_resource__170x170.

    This infographic explores how you can engage perspective customers by using real-time insight to personalize every touchpoint along your customer’s journey.

    Three ways real-time customer interaction enhances marketing

    Learn more ›
  • 170x170_CustomerRelationshipMobility[2][2]

    Find out why sales organization need to deploy CRM on mobile devices or risk falling behind your competitors in sales productivity and e ectiveness.

    Infor CRM: Customer Relationship MOBILITY

    Learn more ›
  • Four-strategies-to-help-move-beyond-lean-and-build-a-competitive-advantage170x70px

    There are four strategies that manufacturers of complex, configurable products can incorporate to go beyond the benefits they and their competitors are getting from lean. Manufacturers that enhance their lean manufacturing environments are reaping strategic competitive advantages by aligning sales processes with manufacturing capabilities, reducing order errors, scrap and rework, and better aligning customer expectations in the selling process to delivery.

    Four strategies to help move beyond lean and build a competitive advantage

    Learn more ›
  • The_customer_journey_170x170

    Deliver customer experience excellence throughout the entire customer journey.

    The customer journey

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  • 170x170_MakeCMRStick[1][1]

    Succeed where others fail and get the maximum value of your CRM solution by following these eights steps to make CRM stick within your organization and increase user adoption.

    Make CRM Stick: Eight ways to increase CRM adoption in your organization

    Learn more ›
  • 170x170_CustomerRelationshipMobility[2][2]

    Find out why sales organization need to deploy CRM on mobile devices or risk falling behind your competitors in sales productivity and e ectiveness.

    Infor CRM: Customer Relationship MOBILITY

    Learn more ›
  • stepbystep_170x170.

    How to go beyond metrics and find actionable insights to improve sales performance.

    Step-by-step data analytics for sales

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  • Meridian_Bioscience_170x170

    Meridian Bioscience discusses the impact Infor CRM has made on the business.

    Meridian Bioscience customer video

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  • Why-CRM-is-the-key-to-getting-customers-to-renew-and-spend-more-money-with-you-170x70px

    How to make the shift to a customer-centric business model to increase customer retention.

    Why CRM is the key to getting customers to renew and spend more money with you

    Learn more ›
  • Infor-CRM-Cloud-170x70px

    Infor CRM is a mature, feature-rich cloud-based CRM application that includes sales, customer service, marketing analytics and reporting, offered at a highly competitive price.

    Infor CRM Cloud

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  • Top-10-Reasons-to-Choose-Infor-CRM-170x70px

    Get the top 10 reasons to choose Infor CRM for your business.

    Top 10 reasons to choose Infor CRM

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Blog

  • Building Brands with Personality

    Many of us have seen the hit 1980’s movie “The Breakfast Club,” where five students from separate social circles are brought together for a Saturday ...

  • Infor CRM: A Simple Machine

    Unless you’re an engineer or in elementary school you probably don’t spend a lot of time appreciating how much better your life is due to ...

Specialized by industry

 

  • Icon Distribution Arrow
  • Icon Financial Services Arrow
  • Icon High Tech and Electronics Arrow
  • Icon Manufacturing Arrow
  • Icon Retail Arrow

Distribution

Improve the conversation between suppliers and distributors, and meet unique customer requirements by using Infor Customer Experience Suite to increase productivity and adapt easily and quickly to the evolving distribution landscape.

Learn more about Infor Customer Experience Suite solutions for Distribution ›

Highlights

  • Keep control over vast inventory.
  • Actively manage correct inventory levels at your customer's in-site locations.
  • Help your customers target additional revenue streams and execute growth strategies.
  • Reach your customers with the right offer and the right time.
  • Create and execute campaigns.
  • Present a single, integrated quote, from any device, 24x7.

Financial Services

Gain a 360-degree view of customer interactions to help you provide better service, have more meaningful conversations, and anticipate customer needs with Infor Customer Experience Suite. You'll be able to align your sales and marketing departments, for better real-time information sharing, shared strategy, and more effective marketing and sales campaigns.

Learn more about Infor solutions for
financial services ›

Highlights

  • Get real-time personalization.
  • Strategically apply data analytics to enhance customer interactions.
  • Track important financial information in one consolidated view.
  • Receive alerts when thresholds are met based on your clients' portfolio performance to facilitate quick responses.
  • Manage campaigns more effectively with localized and targeted content. 

High Tech and Electronics

Shift to a more customer-focused approach to business to raise brand awareness, improve customer relationships and meet the unique customer demand.  By leveraging  marketing automation, CRM, marketing resource management and product configuration tools, High Tech and Electronics companies can effectively deliver innovative and reliable products to the market.

Learn more about Infor solutions for
high tech and electronics ›

Highlights

  • Optimize your customer interactions across multiple business units and channels.
  • Provide a single, integrated quotation of all systems and subcomponents of a highly complex order.
  • Plan, execute, and monitor multi-channel marketing campaigns.
  • Formulate insights that can increase leads, retention, and revenue.

Manufacturing

Overcome the challenges of doing business globally by attaining a 360 degree view of your customers with Infor Customer Experience Suite. You'll be able to easily keep track of all customer transactions and meet unique customer requirements in a profitable way. And you can integrate and share data across departments to support your organization's workflow.

Learn more about Infor Customer Experience Suite solutions for Manufacturing ›

Highlights

  • Maintain a comprehensive database of vendors and suppliers to effectively manage supply and demand.
  • Integrate with back-office systems to access key customer information and manufacturing data.
  • Improve accuracy and customer satisfaction.
  • Leverage advanced analytics to make informed decisions with real-time visibility into your CRM-related data.

Retail

Deliver relevant, timely information so you can build meaningful connections with customers with the Infor Customer Experience Suite. You'll gain the insight you need to create a personalized shopping experience, improve customer service, and build long-term loyalty.

Learn more about Infor solutions for Retail ›

Highlights

  • Deliver the same personalized experience online, in-store or via mobile device.
  • Integrate customer data and marketing technology tools.
  • Use social marketing to monitor, listen, and profile to identify the best leads and send personalized offers.
  • Anticipate and meet customer demand for product or quality improvements—as well as customer shopping preferences—through detailed analysis of customer information.

Customer Stories

  • DeCarlo_logo_resize_110x122px.

    De Carlo

    Manufacturer of wooden doors and windows responds faster to market requests with Infor Product Configurator.

    Learn more ›

  • CustomerStories_QualitySolutions_hex7533a6_110x122

    Quality Solutions, Inc.

    Learn how Quality Solutions, Inc. created an industry-leading work order platform with Infor CRM.

Products

Infor Customer Experience Suite delivers alignment and operational efficiencies across all departments, resulting in optimal strategy execution and consistent customer experiences that will increase customer and brand loyalty.

  • Icon Infor Configure Price Quote Arrow
  • Icon Infor Contract Lifecycle Management Arrow
  • Icon Infor Customer Relationship Management Arrow
  • Icon Infor Interaction Advisor Arrow
  • Icon Infor Marketing Resource Management Arrow
  • Icon Infor Omni-channel Campaign Management Arrow
  • Icon Infor Rhythm Arrow

Infor Configure Price Quote

Capture knowledge about your customizable products once, and then share with dealers and your sales force—on any device—to make selection and configuration intuitive and error-free. This image-driven, easy-to-use solution, delivers fast and accurate quoting and guarantees one vision from order to delivery while cutting costs and boosting profits.

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Highlights

  • Dynamic, customizable user experience
  • Product rules and constraints engine
  • Integrates with CRM, ERP, and CAD systems
  • Multi-channel capabilities
  • Cloud-based or on-premise

Infor Contract Lifecycle Management

Infor Contract Lifecycle Management (CLM) improves the creation, negotiation, execution, and management of contracts throughout their development. The application treats key terms, conditions, and clauses as attributes and provides insights on those elements. By doing away with a document-centric approach and incorporating an intuitive user experience design, Infor CLM accelerates and streamlines all enterprise contract processes, helping to shorten sales cycles and reduce costs while also generating context-rich analytics to help manage risk and optimize performance. 

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Highlights

  • Attribute-centric architecture
  • Rules-based contract creation
  • Rich analytics
  • Fast customization
  • End-to-end visibility and compliance monitoring
  • Intuitive UX

Infor Customer Relationship Management

Infor CRM is an award-winning CRM solution that delivers a complete view of customer interactions across your sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgably to sales opportunities and customer inquiries—both in the office and in the field.

Learn more ›

Highlights

  • State-of-the-art technology platform delivers cost-effective, purpose- built solutions.
  • Get flexibility and control in how you deploy, use, and pay for this powerful CRM solution.
  • Actionable insights enable informed decision-making.
  • Get rich functionality on smartphones and tablets

Infor Interaction Advisor

Optimize your customer interactions across multiple departments and channels with the power of Infor Interaction Advisor. This tool finds the best offers for a single customer and will take your organization's customer experience management and ROI to new heights.

Learn more ›

Highlights

  • Advanced decision engine presents the best offer to the customer in real-time.
  • Take strategic advantage of every customer interaction on all of your channels.
  • Improve your cross-sell or upsell on self-serve, face-to-face, and ear-to-ear channels.
  • Understand what drives customer response and optimize your targeting for the future.

Infor Marketing Resource Management

This crucial operations tool helps you better plan, execute, and monitor multi-channel marketing campaigns. You get digital asset management, resource management, project management, budget and cost tracking, creative approval processing, capacity planning, and analytics.

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Highlights

  • Create marketing plans.
  • Track activities.
  • Manage collaborative production.
  • Control budgets and finances.
  • Localize print materials.
  • Manage digital brand assets.

Infor Omni-channel Campaign Management

Get the right tools to plan, execute, and monitor your outbound direct marketing campaigns across every customer contact channel. With Infor Omni-channel Campaign Management, you'll be able to easily analyze your customer data to find the best customers for a single offer.

Learn more ›

Highlights

  • Build ongoing customer relationships while respecting your customers' preferences.
  • Allow your customers to opt in or out.
  • Get help acquiring and keeping customers, as well as selling more to each one.
  • Follow your company's marketing policies and comply with regulations.

Infor Rhythm

Enrich the user experience for customers, citizens, patients, and partners. Infor Rhythm™ shows tailored content and industry-specific configuration, offering an unparalleled personalized business platform that incorporates beautiful design with out-of-the-box back office and inventory management integrations.

Learn more ›

Highlights

  • Single sign-on user authentication
  • Omni-channel engagement
  • Modern, open source architecture
  • Best-in-class design agency services
  • Building and hosting services for responsive web sites
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