Infor EAM (Enterprise Asset Management) for Facilities Management

Powerful enterprise asset management solutions to reduce costs and improve service.

In the facilities world, customer service is the name of the game. Whether it’s for a 14,000-tenant apartment building in New York City, a premier office park, or a world-renowned healthcare campus, the priority is meeting the needs of tenants and other customers. But satisfying the wants and needs of customers is only good for your business if you can also keep your costs in line. 

Infor EAM for Facilities Management provides a full suite of tools that enable real estate companies and facilities departments to use resources and assets more efficiently, while also shortening the time it takes to respond to tenant requests. The solution has a web architecture and modular design, giving users the ability to access the system anytime, anywhere by simply using a browser. Features to streamline work order, inventory management, and purchasing processes are included.

Infor’s enterprise asset management solutions for facilities management help you:

• Better manage inbound calls
• Shorten response times
• Use resources and assets more efficiently
• Improve customer satisfaction

Infor’s enterprise asset management solution combines best-in-class asset management modules, unique features for improving operations and performance, and advanced modules to ensure the best possible fit for the asset management needs of real estate companies and facilities departments. This comprehensive, easy-to-use web-based solution includes: 

Requestor—an easy-to-use interface tenants can use to submit service requests and schedule time for completing a work order.

Call Center/Helpdesk—a centralized helpdesk solution for easily creating and approving work orders, scheduling maintenance work, and tracking work order progress

Commercial Services—capabilities to enable facilities companies to bill back maintenance work to their tenants or other departments

KPIs/Inbox—a personalized inbox and set of key performance indicators to show how facility assets are performing against user-defined benchmarks.

Projects—capabilities that enable facilities companies to sequentially dispatch technicians to complete maintenance work orders that require more than one person.

Learn more about Infor EAM.

Learn more about Infor Facilities Management Essentials.