The power of Service Management

Infor Service Management is the deepest, most industry specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

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Specialized by industry

Infor Service Management provides highly focused capabilities that help companies compete effectively in selected industries, including:

General manufacturing
Easily analyze data down to the detail level, thanks to integrated real-time data, total visibility, and accurate tracking. Flexible reporting aids in decision making and planning, and provides engineering with valuable information needed to adapt product or part designs.

Equipment
Schedule preventive maintenance for income generating assets to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings.

HVAC
Track and manage service level agreements with maximum efficiency. Visibility into contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.

Hospitality and facilities
Track and manage work orders for faster completion of service requests, more accurate billing, and greater customer satisfaction.

Contract service organizations
Efficiently track the specifics of every customer's ongoing requirements so that you always deliver top-quality service profitably. Ensure that you're currently satisfying service level agreements and can continue to do so in the future.

The Infor Service Management advantage

Infor Service Management customers gain speed, breadth, and quality of service, as well as the ability to:

  • Resist attacks by competitors by developing a highly responsive, information-driven service organization that leads to trusting, long term customer relationships.
  • Fine-tune information systems on the fly to solve day-to-day business challenges quickly and efficiently.
  • Rapidly adjust schedules as new orders arrive, to deliver services on time, without interruption.


Infor Service Management helps you with:

  • Work orders—Track and manage work orders for faster completion and more accurate billing.
  • Scheduling and dispatch—Gain visibility into each technician's schedule and qualifications to increase resolution speed and minimize non-essential trips.
  • Service history—Gain access to complete historical data
  • Analytics—Easily analyze data down to the detail level.
  • Service contracts—Track and manage service level agreements with maximum efficiency.

Best-in-class solutions


Infor LN Service Management

Global enterprise-size companies can win the last mile in the battle for customer loyalty by leveraging Infor LN Service Management to improve technicians' productivity and solve problems faster.

Infor M3

Get seamless, end-to-end equipment service management with Infor M3. For manufacturers, distributors, and dealers who want to streamline after-market service, maintenance, and equipment rental operations.

Infor Service Management

Small- to mid-sized companies can boost both top and bottom line performance by improving their focus on service and maintenance with this right-sized solution.

Infor SyteLine Field Service Plus

This service-specific module for Infor SyteLine provides an integrated manufacturing-specific solution for managing after-market service.



Success stories


The 5 point plan to ERP selection success

Think differently about what you need and who you purchase it from.


Service Management customers

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Many of the world's leading companies trust Infor to improve their business.

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Specialized by industry.
Engineered for speed.
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