Infor Xtreme Support
You expect a support organization to resolve incidents, track response times, and provide software upgrades, patches, and service packs. At Infor, we believe that is not enough. We take support further with Infor Xtreme Support, because we believe that support has to be about more than reactive incident resolution and software upgrades. With Xtreme Support, you get support that's tailored to your specific industry from Infor, where we understand that the speed and quality of the information we provide are critical to your company. You get the optimum benefit from Infor—not only because of our deep industry knowledge, but also because we measure ourselves on how quickly we successfully address your issues.
Maximize the value of your investment.
Our software can have a tremendous impact on your business, and provides even more value when you leverage all of the facets of Infor Xtreme Support. You can connect with us via the phone or through our Xtreme Support portal, where you'll find easy access to tools, information, and people that can help you.
With the Xtreme Support portal's consumer-grade user interface, you'll be able to set your viewing preferences—so you'll get information presented to you in a personalized way. You'll also be able to access critical support resources, including software patches, service packs, updates, release notes, a comprehensive knowledge base, recorded briefings, and online communities—24 hours a day, 7 days a week, 365 days a year.
Our support "Xperts" go beyond incident support, and offer your IT and business users important information and proactive notifications.
Infor Xtreme Support is:
- Specialized—Take advantage of our "Xpert" specialists' deep knowledge of our products and long history of helping customers. They sit right alongside our developers, so they can work closely together and learn how best to help you. And they focus on industry knowledge, which means they work to understand the specific issues you're dealing with and how best to help you and your team.
- Personalized—You can connect with us through our Xtreme Support Portal or by calling us. When logging your incidents you will be presented with our new in-context search to help you find the answers you need easily. You'll get the best possible resolution for your specific issues and the personal attention you deserve.
- Proactive—Receive alerts to issues with your software before you even know they exist. We're using new and innovative approaches to keep you informed of things relevant to your Infor products-including notifying you of potential problems.
- Accountable—Build a personal relationship with our "Xperts," who take your issues as personally as you do. We never stop developing new services and benefits we can deliver to help make you more productive. And we hold ourselves accountable for your satisfaction with our support.
Choose the support plan for the Infor products you use, depending on your needs, size, and complexity.
- Xtreme Support—Obtain support for an unlimited number of incidents, continuous online support through a portal that's available 24x7, and priority queuing based on the severity of an incident.
- Xtreme Premium—Consider our Xtreme Premium plan if your environment works multi-shifts, in locations around the world. You get all the benefits of the Xtreme Support plan, plus extended critical incident support and live, interactive briefings.
- Xtreme Elite—If you have a complex, multinational operation-and require priority support and more personal assistance-your best choice may be Xtreme Elite Support, which includes all the services of Xtreme Premium plus an assigned account manager dedicated to helping you resolve your issues and achieve satisfaction.
The services described herein are subject to change and may not be available for all products.
Click here to learn how the Infor Xtreme Support plans will make a difference in your business.
Spotlight: Hear from Infor’s Xtreme Support Xperts.
