Real-World Nursing Experience Connects Systems With Care
Heather Hudnall RN, BSN
Senior Manager, Solution Consulting, Infor Healthcare
"I love my role here because it is all about continuously learning the complex systems used in the care delivery setting and how to make them more efficient for delivering better patient care. I work on connecting the various solutions and the people who use them, bridging gaps and building a clinically connected ecosystem."
Honestly, playing a part in the world of healthcare is the only thing I ever wanted to do. I was always interested in healthcare and thought I wanted to be a neurosurgeon - but the key turning point - the moment I realized being a nurse was what I really wanted to do - happened when I was a teenager. I was very sick and, in the hospital, and my nurse took incredible care of me and comforted me when I needed it most. To this day I can still remember her name; it was Tiffany and I wanted to do for others what she did for me.
My first nursing job was right out of college as a bedside nurse. No one really tells you what being a nurse is truly like in real life. It’s not how it looks on television – full of glitz and glamor - and I laugh every time I watch a medical TV series like Gray’s Anatomy. But I loved it regardless.
Working directly with patients at the bedside made me realize how impactful technology can be on staff and patient care. At the hospital I worked at, we were still using a lot of paper and manual processes for staffing and handling patient workload, wasting a lot of time and energy in the process. However, electronic medical records (EMR) were becoming more common with new modules rolling out frequently. I quickly became a superuser and this sparked my interest in healthcare information technology. What struck me as odd was that we – the nurses – were not asked to provide input into the technologies we would eventually end up using in the patient care setting. I had a lot of ideas for features and functionalities that would really help us do our jobs better but wasn’t able to provide much input working at the bedside.
It was at that point I started to think about what I could do to bring a nurse’s perspective to the forefront of healthcare technology development. A former hospital colleague of mine had just made the move to work at an EMR company and encouraged me to do the same. I eventually landed here at Infor, where I have been for five years.
I love my role here because it is all about continuously learning the complex systems used in the care delivery setting and how to make them more efficient for delivering better patient care. I work on connecting the various solutions and the people who use them, bridging gaps and building a clinically connected ecosystem.
At Infor, my nursing experience is seriously valued. We are encouraged to be innovative and think outside the box which is something that excites me. As clinicians, my fellow nurse colleagues and I are always providing insight on developing and enhancing solutions that we know will ultimately enable clinicians to deliver higher quality patient care.
We also work hand-in-hand with our clients, seeking input their needs and objectives for the solutions we provide. I advise them on how to best use our solutions and the value they provide. It's exciting to see the solutions ultimately work to address the same challenges I saw while at the bedside. I’m able to make personal connections with the clients I work with because I have been in their shoes. I understand their challenges and what they need to effectively do their jobs.
Working at Infor, I’m supporting my fellow nurses with technology built for them, ultimately allowing them to provide better patient care and that’s exactly what I set out to do.