Bridging Clinical Care and Technology Brings a Nurse's Career Full Circle
"I am always listening to our clients, bringing their ideas and their voice to help drive product development and provide our clients with the functionality most needed in today’s care environments."
Heidi Bell RN, BSN
Principal Clinical Solution Advisor, Infor
I have always wanted to help people. That desire naturally led to an interest in medicine and, ultimately, nursing.
My first nursing job was at a local hospital helping care for patients post surgically in an inpatient care environment. I loved many things about that position including taking care of patients with many needs. I realized I was doing more than tending to their physical needs. I was also supporting their emotional health and that of their families. It made me feel like the heart and soul of their care.
Nursing has given me amazing career opportunities. I eventually moved on to work in an adult medical/surgical/trauma intensive care unit. In addition to my roles as a direct patient caregiver, I have worked as a scheduler, and as a nurse educator in both clinical and college settings. Since joining Infor six years ago, I now help develop and implement technology that supports that care mission.
There are a couple of constants across my varied career in nursing. The first is that I am always learning. The second is that no matter the organization or the role, my work always has a direct impact on the care of patients.
My work at Infor often brings me back to where I started – the hospital. At my client sites I can see first-hand how the solutions we provide impact families, nurses, and physicians, and of course, patients. Those same clients often tell me I am the bridge between the clinical world and the technology world.
I work with location-based technology deployed across many acute care facilities throughout the country. This technology helps staff expediently find needed equipment, in minutes. It also gives them visibility into where patients are in their care process. Has the physician seen them? Have they completed their labs? For patients, it shows them which staff are scheduled to see them, and when they are actually making that visit. This technology does so much more, but most importantly it unburdens my fellow nurses and other staff from non-patient facing activities. That means more time spent at the bedside.
In healthcare, our job is never really done. And that is as true in the world of technology as it is for direct clinical care. I am always listening to our clients, bringing their ideas and their voice to help drive product development and provide our clients with the functionality most needed in today’s care environments. We are all passionate about the people we serve, and I am proud to be part of the healthcare continuum.