Coventry Libraries Moves Forward with Infor
Infor V-smart Solution Drives Efficiencies, Enhances Customer Service and Provides Platform for Future Improvement at Coventry City Council Libraries
30 September 2015 – Infor Libraries today announced that Coventry City Council Libraries has deployed its V-smart library management system to help provide an enhanced service for customers and drive efficiencies. V-smart also equips the library with a platform to help deliver additional efficiencies in the future, including the potential to open discussions on shared services.
Following an exercise to ensure that its previous library management system provided value for money, Coventry City Council selected Infor Libraries’ V-smart solution. The decision was based on the functionality, flexibility and cost effectiveness of the system, and the fact that it can deliver an enhanced service to customers.
Coventry Library customers can now receive correspondence via e-mail or text message, so they are sent instantaneous notifications when reservations are available, or when books are overdue. In addition to providing faster notice to the customer, the reduction of letters also reduces stationery and postage costs.
“Efficiencies are consistently high on our agenda and by implementing Infor Libraries’ V-smart solution, we not only benefit from cost savings and slicker management processes, but we can deliver a superior service to customers,” comments Dave Lloyd, Service Development Manager, Coventry Libraries and Information Service. “In addition, the system is much easier for staff to use, so they can spend more time helping customers. We are excited about implementing Iguana, the public platform, to support our virtual catalogues, and anticipate a return on our investment within just two years – it really is a win-win all round.”
Ann Melaerts, Infor Libraries Division Managing Director, comments: “We are delighted to welcome Coventry City Council as a new customer. Their selection of V-smart and our public platform Iguana, as well as V-insight, the statistical portal, and V-eyeQ, the stock management solution, is another confirmation that our applications lead the way in helping libraries to deliver big improvements in customer service and efficient management.”
- Library and Information Systems