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CredoPlanning: better organize work during the confinement period

December 23, 2020

[This text, written by Florence Billot, is taken almost literally from]

During the confinement period, the libraries of the city and the Strasbourg Eurometropolis had to adjust the schedules and adapt to an unprecedented situation. With the CredoPlanning tool, distributed by Infor, the reorganization was carried out smoothly.

On May 19, after more than 2 months of closure, the RFID return boxes of the media libraries of the City and the Eurometropolis of Strasbourg were allowed to be used again, signaling the beginning of a return to “normal”.

More than 200,000 documents were then borrowed and the teams had to organize themselves to manage the new workflow for quarantining returned documents.

15 days later, the Click & Collecte service was launched. The implementation of this new service, not so easy to organize in a very short time, constituted a new challenge for the teams, part of which was still teleworking: receiving calls, managing reservation lists, "picking» documents on the shelves, making appointments to deliver reserved documents or subscriptions to users at appropriate time slots according to the library type. 12,660 documents were borrowed as part of this operation.

Finally, on July 4, the 11 media libraries in the City and the Eurometropolis reopened their doors to the public and the bookmobile resumed its rounds.

CredoPlanning has been a particularly powerful tool to support, within very short deadlines, the emergence of new services and the successive reorganizations of the work of the teams.

Put into production in the fall of 2019 throughout the network, it makes it possible to manage on a daily basis the schedules of the 300 agents, including around 30 temporary employees. Thanks to a powerful suggestion system, it makes it possible to replace an absent person very easily, while at best ensuring fairness between agents for the most restrictive tasks.

The administrator of the tool benefited from always very responsive advice and was able to create in a few clicks and in complete autonomy new workstations, new activities, open or close workstations and modify their schedules to adhere to the evolution of the situation. Managers were able to adapt the schedules for the different phases of the business recovery and offer quality services to readers.

Credit: Eurométropole de Strasbourg
Filed Under
  • Libraries
  • Library and Information Systems
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