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Desperate times call for creative measures

October 12, 2020

With the Corona virus shaking most countries, many libraries were forced to close their doors to the general public. Though in some countries, libraries have re-opened their doors, this is not the case in all. Desperate times call for creative measures and many libraries have come up with new, and in some cases, innovative services.

Here we explore one of these: “Connect and Collect”, an interesting new service from LiveBorders. In the next installment of this blog, Stefaan Renard, of the Free University of Brussels (VUB), will talk about an endeavour at VUB that links reservations to a Google Calendar.

LiveBorders is “the leisure, sport and cultural trust for the Scottish Borders”. Scottish Borders is one of thirty-two councils in Scotland. It is situated in the Scottish Lowlands, in the South-East of Scotland. The rural and sparsely populated area between Edinburgh and the English border does not have any big or famous cities; its population is little over 100,000.

Connect and Collect” brings the customer and the library books back together. The principle is simple: customers “order” (reserve) books (online via the web, online via their smartphone or by calling the library) and then pick them up from the mobile library, keeping contact to a minimum. No fees are charged for this service. When the customers pick up the books, they can also return items using the Returns Box. When a book is available, the customer receives an email, or a phone call, that lets them know where the mobile library will stop in the coming weeks.

As an alternative to this, many works are available via digital library services and can be accessed using computers, smartphones and other devices.

The principle is explained in the video on this page.

Filed Under
  • Libraries
  • Library and Information Systems
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