Digital disruption, transformation and the Smart Factory @ Wichita - The future of EAM with Infor’s Denise Miller

March 16, 2021
EAM Denise Miller Interview ARC


Ed O’Brien, senior analyst with ARC Advisory Group, recently sat down with Denise Miller, VP and GM, Infor EAM. Miller, an asset management and technology veteran, offered her insights and unique perspectives on the future of EAM, and shared how today’s asset-driven organizations are taking advantage of opportunities provided by digital disruption.

O’Brien and Miller discussed those industry disruptions brought by the COVID-19 pandemic. Miller noted that COVID-19 turned out to be a catalyst for innovation, accelerating the industry’s embrace of digital technologies by moving what would have been 5-year plans and actions to reality in just months. She discussed the rapid deployment of the virtual workforce, and the need for organizations to implement technologies, such as mobility, across all functions to enable a smooth transition to more remote asset monitoring and management.


R&D investments driving innovation

Miller sees that by successfully navigating these disruptions, the EAM industry is more open and willing to adopt new technologies and ways of doing things. The entire EAM industry is in a strong place to embrace digital transformation, she says, with Infor’s customer-centric mentality and robust R and D investments helping drive those innovations, both short- and long-term.

And that is not contained with the Infor EAM solutions. When integrated with Infor’s other systems, such as Supply Chain, Workforce Management, and Human Capital Management, the data gathered through Infor EAM accelerates decision velocity. It also creates a holistic view of asset performance across the organization. These are key to transformation, Miller says.


Evolving to performance management

O’Brien closed the interview with a discussion of what Miller sees as the most exciting EAM trends. She discussed what she sees as EAM reengineering itself, evolving from an asset management function reliant on sensors, to a prescriptive, performance-based movement embracing analytics, IoT, AI, machine learning, and robotics.

Customers can see this in action. A partnership between Deloitte and Wichita State University has created The Smart Factory @ Wichita, a 60,000 sq. ft. facility with end-to-end production lines using these emerging technologies. Infor, and its parent company Koch Industries, is one of the first founding sponsors of The Smart Factory, set to open later in 2021.

Says Miller, “This gives manufacturers the ability to envision what’s possible when they lean into innovation. I want to extend an invitation to the asset community to join us when it opens.”

You can view and listen to O’Brien’s and Miller’s full discussion, here.

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