Don’t let the squeaky wheel steer you wrong

March 16, 2017

Steve Beard, guest blogger and Senior EAM Architect, Infor

Anyone who has ever had a hospital stay knows that a peaceful, quiet and relaxing environment is the key to healing. Conversely, anyone who wasn’t allowed that calming environment, for whatever reason, knows that negative experience lives on long after discharge.

Aside from creating negative word of mouth among people and potential patients, that bad experience also shows up in the patient satisfaction survey upon which part of value-based reimbursement relies.

The just-released Infor white paper, No More Squeaky Wheels: Using Enterprise Asset Management to Boost Patient Satisfaction, looks at one of the most common—and controllable—ways to enhance the patient experience (and subsequent reimbursement). Eliminating noises at night, such as the high-pitched noise coming from the medication cart wheels, is one example of a quick path to better patient satisfaction.

And while that sounds simple, that medication cart is one of only thousands of pieces of physical equipment used for patient care and under management by most hospitals. And some of that is highly technical. Keeping it all in top condition and readily available in a dynamic hospital environment is key, then, to maximizing Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, as well as complying with Joint Commission standards on medical device collaboration.

A recent survey of 1,900 healthcare IT professionals found that their top medical device challenges include:

  1. Managing devices and systems on the IT network
  2. Integrating data into electronic health records
  3. Maintenance of infusion pump systems
  4. Cybersecurity of devices/systems
  5. Managing recalls

With 10,000 medical devices available to hospitals, according to the World Health Organization, these challenges are bound to grow. Infor Enterprise Asset Management creates a single-source system that manages all equipment along its lifecycle and creates a comprehensive, metrics-based hospital-wide system that:

  • Optimizes equipment and inventory to better analyze equipment needs and make smarter purchases and maintenance decisions.
  • Quickly locates equipment in real time.
  • Proactively manages maintenance by providing triggers when performance falls below set thresholds.
  • Proactively controls the environment beyond just noise, but other environmental factors such as lighting.
  • Better leverages staff resources by matching maintenance staff skills to needs, and scheduling the right staff for the right shifts.
  • Plans improvements to new facilities by shedding light on patient experience areas that can be used during construction and renovation.

Hospitals know value-based reimbursements are on the rise, and patient experience is based on a large array of factors—including everything from a loud medical cart at midnight to room temperature. Value-based payment models—and optimum patient care—demand a more proactive approach to asset management.

How do you manage all of your facility’s equipment and devices? What are your greatest challenges? Let me know.
  • Healthcare
  • EMEA
  • North America
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