Employee Satisfaction: It Starts with Software
Originally Published by HR Technologist on April 5, 2018
Work-life balance is long past a buzzword – it is now a reality that companies have integrated into their top and bottom lines As such, changes in corporate culture must be easily managed through an integrated and fully vertical workforce management system, one that is as flexible as the company itself.
When it comes to human capital management (HCM), the question is no longer about how to attract talent, but rather how to retain the people you worked so hard to hire. Indeed, companies seem to have the recruitment process figured out: the age-old practice of candidate vetting, resume reading, and interviews hardly changes year over year. However, Millennials are set to comprise 75 percent of the workforce by 2025, and this same applicant pool is 15 percent more likely to switch jobs than their counterparts from older generations. In this new age of HR, companies must focus on the added benefits preferred by this new cohort of workers – and how to keep them engaged, challenged, and happy.
Retaining an engaged and motivated workforce comes down to understanding not only today’s modern working habits but also the changing world of work in general. The Millennial worker, for example, is extremely different when it comes to workplace expectations than generations before them – they want flexibility, accountability, and responsibility. Moreover, they want technology that enables these preferences – and companies that can offer technologies that enhance employee experiences will be one step ahead of the competition.
Today, the best way to manage the constant changes in employee preferences is through the modern Workforce Management System (WFM), which can act as the central database for employee satisfaction, by offering the following additives:
- Working anytime, anywhere: Nine-to-five is no longer the industry norm. Allowing for flexibility of hours will keep workers engaged and help them execute their best work, on their own schedule. Another trend that seems to be carving its permanency into the modern career is remote working. With the right WFM system in place, remote work options will allow employees to complete tasks and join meetings without missing a beat, wherever they may be in the world . Further, not only does this flexibility maintain employee satisfaction, it also widens the applicant pool, allowing for companies to find the perfect candidate for the role no matter what time zone they are in.
- Collaborating seamlessly: Workers today are collaborative and highly team-oriented. A sense of community is often mentioned when employees are “rating” company culture. Employing a WFM system that allows for increased visibility and easy communication between colleagues is vital to employee satisfaction. This also becomes increasingly important when teammates are spread out between offices or working remotely.
- Easily managing and swapping schedules: Building on the above points, today’s workforce needs increased visibility into their own schedules, as well as those of their colleagues, so they can plan calls, meetings, and other activities accordingly. A WFM system that provides this capability is key to consistent employee satisfaction. Furthermore, easy access to PTO or sick day balances, and those of their peers allows for employees to be proactive about their time, rather than having to manage this between themselves, HR, and their managers.
- Providing feedback – in both directions: It is no secret that employees today value real-time feedback. And they aren’t just concerned about their own performance – they also want to provide feedback on their peers, managers, and the organization as a whole. A seamless WFM solution that can collect and house this feedback, and disperse to the proper recipients, will allow employees to feel as though they are contributing to the overall success of the company. This sense of accountability further cements an individual’s allegiance to the company and is vital in prolonged retention.
- Analyzing performance: Moreover, employees seek information that stacks their performance against those of their peers. Being able to view data that quantifies their work outcomes, and those of others, in a visual and digestible way, can offer opportunities for benchmarks and goals that feed into the competitive nature of today’s talent. Doing so will increase employee productivity and will also fare well for your organization’s bottom line.
The most important aspect of a seamless WFM solution is the ability for employees to track all of their information to one location. Creating a frictionless and centralized database that feeds into the modern habits of today’s workforce will increase transparency and productivity. By catering to the new styles of workforce management, employee satisfaction will only increase – and before long, the issue of retention will be one of the past.
Dr. Scott Morgan, Ed.D., SPHR, Infor, Vice President, Workforce Management
- Infor Workforce Management
- North America