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Holistically speaking …

February 12, 2020 By Melissa Amell

In a recent blog post, Chuck Whinney wrote about the need to move away from a traditional ERP system and toward a healthcare operations platform that is clinically connected. This type of platform would bridge the gap that exists between clinical and business systems.

Why is this important?

Bridging this gap would allow health systems to streamline functionality and evolve from dated processes. In his post, Chuck outlined areas where healthcare providers should demand improvements. One of the areas he mentioned was managed system integrations. By improving these integrations, you will reduce non-productive time, provide a safer clinical environment, and support a clinically integrated supply chain. As organizations continue to evolve within an ever-changing healthcare climate, and focus continues to shift to quality and outcomes, providers will need to look for ways to automate and integrate business process.

These integrations will be key for your most vital resource, your time. Time will be spent focused on high-value care and supporting the overall patient care experience instead of out-of-date, costly inefficiencies.   

Are you reducing and simplifying?

Why continue to have resources focused on maintaining connections or performing manual workarounds when delivered integrated functionality exists? By having delivered functionality that supports day-to-day business operations, you are reducing touchpoints and variability. For example, by having delivered functionality to manage product recalls, you can simplify the recall process by providing a centralized point of access to manage and view recall and safety notifications. Having this integrated into your day-to-day operations helps you to consolidate recall information for both your risk management and supply chain teams.

Worried how others will know there’s an issue?

The operations platform will notify key personnel in your organizational chart who have the responsibility for corrective actions, including whether to destroy or return products, or re-train staff. This integration will allow a safer environment for both patients and caregivers and reduce non-productive time of employees involved in the product recall process.

This is just the beginning. Think about Point of Use. As you know, Point of Use saves the hospital staff time by streamlining the supply replenishment process. This capability allows for easier access to the right supply by the clinicians and accurate and timely patient charging to occur which reduces non-productive time and increases charge capture.  

Taking a holistic approach

As a previous Supply Chain Director who has worked in some very complex organizations, I took a holistic approach when looking at business process. I wanted to improve, automate, and standardize key processes to reduce manual workarounds and non-productive work, all the while understanding how my processes have a direct impact on all areas of the organization, especially the clinical areas.

Why not expect your software provider to take a holistic approach as it relates to delivered functionality to support all your business processes? Why not live in a world where you have one clinical system and one business system that has all the capability and functionality you need to run your business and is clinically connected—and patient focused? Just think about how data quality would be enhanced in that environment driving to quality data standards that are actually actionable.

– Melissa Amell, Director, Healthcare Strategy Supply Chain

Filed Under
  • Healthcare
  • Healthcare
  • CloudSuite Healthcare
  • Infor SCM
  • Worldwide
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