How FedRAMP authorization can boost workforce buy-in for modernization

January 21, 2020

Public servants keep the nation running. Emergency dispatch operators, technicians who service an aging infrastructure, administrators who arrange Social Security payments—they’re the workforce the nation depends on to conduct the daily business of our democracy.

But they often do their jobs using legacy IT systems that lock them into information silos and keep them tethered to outdated processes. Increasingly, these archaic systems also jeopardize the security of the information these employees are charged with safeguarding.

With the government’s commitment to Cloud Smart technology policy, modernization of these productivity-hampering systems is underway, but re-skilling the workforce is imperative before new technologies can replace the old ones. Coalfire, a third-party FedRAMP authorization organization and IT industry leader, released its 2019 Security Intelligence Report, which surveys IT professionals in both the public and private sectors. The report’s findings are stark: 41% of participants cite staff and training as the biggest barriers to cloud adoption.

For government agencies migrating to the cloud, getting workforce buy-in—especially when entrenched business processes are disrupted and people are faced with steep learning curves—is crucial to smooth and efficient change. Partnering with FedRAMP-authorized cloud service providers allays concerns and evokes genuine optimism about what moving to the cloud can mean. Here’s what FedRAMP authorization can inspire.

Increased confidence in data security

The public sector workforce—and the public itself—have questions about the security of the cloud. That Coalfire report? It notes that 93% of organizations are moderately to extremely concerned about cloud security.

Enter FedRAMP, which mandates more than 900 separate security controls to protect employee and constituent data. FedRAMP authorization means the cloud service provider (CSP) and Software as a Service (SaaS) meet the requirements of being able to continuously monitor and swiftly respond to security threats. Already today, more than 150 government agencies depend on FedRAMP-authorized offerings to protect more than five million assets worldwide. Educating the workforce about the scope, depth, and rigor of FedRAMP authorization can build confidence that operating in the cloud is more secure than using and storing data in increasingly vulnerable legacy systems.

Greater constituent satisfaction

Secure, cloud-based services are the way to engineer a customer experience that constituents recognize and value. Citizens expect to interact with the government as efficiently and easily as they do with commercial entities. They want access to their data on multiple devices. They want intelligently designed processes. They want more online services delivered with fewer clicks. Secure, cloud-based tools enable the public sector workforce to meet these mission-critical public expectations.

Workforce-led innovation

Developing new services and capabilities, streamlining business processes, enabling transformative technologies like Artificial Intelligence (AI), applying advanced business analytics to the vast data resources maintained by government organizations, collaborating within and across agency lines—all of these benefits await public sector employees transitioning to the cloud.

Fact: Bloomberg Government reports that civilian government spending on Artificial Intelligence grew 22% in fiscal 2019, while Pentagon spending on AI technologies leaped 70%.

The confidence to innovate is born in part from knowing that the environment and tools are secure. FedRAMP authorization minimizes the risk inherent in modernizing government. A secure cloud environment and purpose-built systems enable the workforce to automate business processes, liberating them to advance the agency’s mission in new ways.

“The goal of Infor OS and our FedRAMP strategy is to give you a roadmap for securely adopting and integrating innovations,” says Dr. Risa Savold, Technical Director, Public Sector, Infor. “That’s one of the compelling reasons why more than 4,500 government organizations around the world use Infor solutions.”

As federal, state, and local organizations migrate and modernize, the education and motivation of public servants become increasingly important. Agencies can leverage the improved security postures that FedRAMP provides to forge a more confident, capable, and creative public sector workforce before, during, and after the cloud migration.

Read about Infor’s FedRAMP-compliant applications and platforms.

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