Infor MVP Daryl John Orros makes IT issues disappear
Anyone who’s had an IT issue at work knows they can be time-consuming and stressful. But, wherever our Infor employees are in the world, IT field support engineer Daryl John Orros is prepared to help.
Daryl started at Infor in Manila in 2017. He spends most of his time interacting with employees through remote sessions to resolve their IT problems. It’s a job that requires plenty of patience and professionalism, and many of the people he has worked with are very appreciative.
“Daryl went out of his way to help me by staying past his end time so he could make sure my laptop was running properly,” one colleague said. “He was very patient and stuck with the support case until it was done. He also helped me to clean up my laptop configurations so my machine ran faster and shut down properly. I am really grateful to him for his help and follow-through. It is not common that folks act like Daryl did.”
That dedication and demeanor are two reasons why Daryl was named an Infor MVP last quarter. Helping people just comes naturally to him.
“I always remind myself that time is really important and that we have to respect each and everyone’s time. That is why whenever I am assisting an employee with their issue, I make it to a point that I am completely focused, transparent, and ready to take over and resolve their concern, not only in a timely manner, but also in the quality that I put in every day at work.”
Working with a team that gives inspiration and encouragement helps him do his best, Daryl says, and Infor’s culture makes it easy for him to succeed. “I am forever grateful that I have a wonderful team to work with, which makes every day easy for us to collaborate and work together.”
“I’m delighted to work at Infor; we value our employees and ensure their welfare is taken care of.”
Even outside of work, Daryl enjoys interacting with people. Getting food and drinks with friends is always fun, and he appreciates the benefits of seeing and learning new things.
“I like traveling a lot because travelling makes one modest. You see what a tiny place you occupy in the world.”
- Infor culture