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Infor POS 3.0.18: What it Means for Higher Education Food Services

July 2, 2019 By Robert Jones

Food services in college and university settings are spaces are populated by students, faculty, and campus staff who all have busy schedules that last all day and often into the evening, too. What’s the best way to serve this cross-section of guests? How does the launch of the newest version of Infor POS meet their needs?

Let’s take a look at what we know of the higher education food services space, and how a POS system like ours will support it.

Integrations with meal plan technology that lend greater visibility

Greater visibility for users is a primary consumer value, specifically in the world of higher education food services. Students must watch their budgets. That means that the more awareness they have when it comes to their meal plans and related spending, the better. This comes in handy for everyone on campus, staff and faculty included.

To help to facilitate this, students and faculty who use Atrium, Blackboard, and CBORD Odyssey cards need to know where their accounts stand as far as declining balances, cash equivalencies, and meal counts. These details are available on the Infor POS customer display, Kiosk screen display, and receipts. Tax exemptions are also important to student and faculty visibility, too. The solution now accounts for this automatically for each individual user according to their eligibility.

With this in place, guests at every food services concept on campus are better connected to their account status, and have a better handle on their spending, too. Staying on budget when you’re a student can be stressful. This level of visibility offered by the POS can help take the guesswork out of that.

Kiosk self-serve flexibility: split tenders and “checkout later”

Making a payment at any location is now far easier than it’s ever been, historically. At this point, flexibility is an expected trait in any context, including on campus. Getting a meal using a meal card and splitting the total of that purchase with another method of payment is one example of that. To meet these needs, Infor POS extends the option of split tenders using the kiosk, available to them with a selection of meal card applications and other types of payments such as credit and debit.

Another is allowing a student, staff, or faculty member to take their time at exploring a range of options without holding up lines and generally impacting other guests.

In a cafeteria location, “checkout later” functionality allows a student, staff, or faculty member to place an order on an ‘order only kiosk, and complete “check out” at an another kiosk or at a POS terminal while never holding up the line. This allows guests greater freedom of movement at their own pace and keeps orders moving through the system all the while. More importantly, it creates greater ‘up-sell’ and ‘cross-sell’ opportunities as while the guest is waiting for their order, they can take their time exploring a range of options such as grabbing a drink, a pack of chips, etc. to add to their order.

Empowering students, faculty, and staff in higher education food services

The point-of-sale is an essential operational hub to keep things moving for a very busy cross-section of people in an on-campus setting. Visibility and flexibility are key values that every POS solution should reflect and support. And quite simply, these new features will make it easy to sell more, and to increase revenues. That’s an empowering prospect, too.

For more information about how Infor POS serves the higher education food services space, take a look at this overview.

Filed Under
  • Technology
  • Trends
  • Hospitality
  • Infor POS (Point of Sale)
  • North America
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