Interoperability and clinical care—Black Book 2019

July 17, 2019 By Jerry Rankin

In two previous blogs, I covered the recent Black Book 2019 results, which showed that Infor rates No. 1 across a significant number of clinical interoperability categories. I also reviewed our top spots in categories that make me especially proud to be part of Infor, including client relationships, trust, and transparency.

Black Book results are not only impressive because they are unbiased, but also because they reflect the experiences of thousands of stakeholders. Of the 44 healthcare data integration and connectivity vendors, Infor Cloverleaf Integration Suite is the preferred vendor. The report affirmed our continued investment in the HL7 Fast Healthcare Interoperability Resources (FHIR) standard, in terms of time and talent.

Black Book 2019 rated Infor rated No. 1 in:

  • Strategic alignment of vendor offerings to physician practice goals & client’s mission
  • Training
  • Client relationships and cultural fit
  • Trust, accountability, ethics and transparency
  • Deployment and EHR implementation
  • Integration and interfaces
  • Reliability
  • Brand image and marketing communications
  • Data security and backup services
  • Support and customer care
  • Best of breed technology and process improvement developments

I want to note that Cloverleaf was recognized for “strategic alignment of vendor offerings to physician practice goals & client’s mission.” That’s a long way of saying we are putting our interoperability work at the center of the healthcare mission: treating patients. There is no better endorsement for our work, in my opinion.

Black Book once again lauded Infor's ability to deliver value with minimal supervision what can be a very stressful time for our clients: deployment and implementation. As it quotes, "Vendor overcomes client implementation obstacles and challenges effectively. Technical, organizational and cultural implementation obstacles are handled professionally and punctually."

You can see the full Black Book 2019 evaluation here. We share these honors with some impressive vendors across the industry. Congratulations!

- Jerry Rankin, Strategy Director, Healthcare Interoperability


Filed Under
  • Healthcare
Industry
  • Healthcare
Product
  • Cloverleaf Integration Suite for clinical interoperability
Region
  • Worldwide
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