Join the managed services evolution

February 12, 2019 By Phil Bradshaw

Faced with cost constraints and pressured to stay competitive, you need to look carefully at your IT infrastructure and services spend. Outsourcing to meet skill requirements on your IT services staff may help, but over time, that can lead to higher costs and risks.

By moving to a managed services model, you take advantage of the latest software features and functionality without needing specific skill sets for web services, XML, Java, system administration, integrations, and customizations.

All told, you could cut operational costs by up to 50% by switching to managed services for your financial and enterprise resource planning (ERP) system.

Demand for third-party managed services is growing fast, with market size at roughly $10.7 billion in 2017 that is expected to grow to roughly $27.8 billion by 2022. In part, this is driven by on-demand, real-time computing, which creates the need for systems with 100% availability and uptime.

Increasingly, commercial enterprises are using—and planning to augment their use of—managed services to improve system performance, availability, and uptime.

Like those companies, outsourcing technical administration of your ERP solution helps you focus on your core business. You’ll no longer have to worry about back-end IT work such as day-to-day application support, service desk administration, and extension support. Instead, you can focus on the front end, using the application to derive the business benefits it’s designed to deliver.

With managed services running your software, you can concentrate on running your business. You’ll get a service agreement tailored to your exact requirements, so you can:

  • Stay current on application versions
  • Build and maintain extensions that best suit your business needs
  • Increase your productivity
  • Reduce total cost of ownership
  • Eliminate the risk of employee turnover

Stay competitive with managed services

In a competitive business environment, the best way to ensure continuity, agility, and operational excellence of your business is to trust your infrastructure to managed services.

You’ll gain:

  • Predictable IT expenses
  • Diversified skill sets to meet business needs
  • Best practices
  • Improved user experience
  • Remote and on-site blended models

Cost savings

Cost is clearly a key factor in staying competitive. And with managed services, you can optimize processes to reduce IT spending. Rather than employing full-time specialists for database and server support, for example, your IT team can access specific skills only when it needs them—and pay only for a dedicated period.

All the things I’ve just covered in this blog are the very reasons Infor Managed Services exists. Regardless of deployment type, we can get you up and running with a team of experts quickly. You’ll gain operational excellence on your teams with a multi-tiered approach for both cloud and on-premise deployments. Functional business support for your organization comes in two forms: Service Desk and Technical Operations. Service Desk means you get a dedicated service manager assigned to your business who tracks issues through intake, assessment, escalation as needed, and resolution. Technical Operations offers you outsourced management of technical details, including patches and hot-fix installations, issue resolution, performance monitoring, and more.

If you are a current customer and would like to learn more, you can read more here or contact us at

-Phil Bradshaw, Global Vice President, Infor Managed Services

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