New Infor CloudSuite FSM status page eliminates outage confusion

October 1, 2018

By Mary Petrosky, Development director, product owner

Have you ever received a service outage notification, just to log in and find the site up and running? I have.

Technical teams spend a lot of time communicating service outages to customers and colleagues. But the status changes so fast, in some cases, the time spent communicating exceeds the time it takes for restoration. As product owner of Infor CloudSuite Self-Service Portal, I have been in the midst of communicating a service interruption just to find out the site was back up.

Now we have a solution to the status confusion.

We are introducing a status page: Status.Infor.com to streamline these stressful outage events, and keep the focus on restoration activities. This status page initially is serving only Infor CloudSuite Financials & Supply Management, but will expand soon to cover other CloudSuites.

A status page is important for our users. It helps to provide focus for Infor teams, allows for urgent feedback to users, and builds the relationship with Infor.

The status page currently offers the features that everyone is most interested in:

  1. Overall status of subscription service
  2. At-a-glance status of core services by region
  3. Subscriptions to provide notification via email or SMS/Text of service status changes
  4. Visibility to historical incident detail

Please take a moment to visit the page and familiarize yourself with this new offering. We recommend regular visits to the page, as it will continue to be updated with additional core services.

Watch status page demo.

For further information, log into the Infor CloudSuite Self Service Portal.

or email: DLG-StatusPageGoLiveSupport@infor.com



Filed Under
  • Cloud
  • ERP
Product
  • CloudSuite
  • CloudSuite Financials
Region
  • Worldwide
  • North America

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