Pay no attention to the chatbot behind the curtain!
The role of artificial intelligence in conversational commerce
In this episode, Matt Gunn and Jenny Reese talk with Justine Santa Cruz, the VP of strategic partnerships & alliances at Satisfi Labs, a company specializing in AI for customer service. We discuss how retailers can differentiate through conversational commerce and AI-powered chatbots, and how these high-tech customer service experiences can feel simpler and more human than speaking with an actual human ... especially when the AI is so advanced that customers have no idea they’re talking to a robot. Plus, we chat about the role of AI on backend operations including the supply chain, and what we think brands may be soon be calling “omni-AI.” Listen now and learn more about Infor Retail.