Rethinking retention and recruitment in construction equipment dealerships
February 2, 2017Mind the skills gap
Service departments consistently contribute more to the bottom line of heavy equipment dealerships than any other area of the business. But due to growing customer demand and a shrinking pool of skilled technicians, service revenues at dealerships are being increasingly threatened.
In fact, a study commissioned by the Associated Equipment Distributors (AED) Foundation, found that more than 50% of distributors surveyed claimed that the inability to find skilled technicians has resulted in hindered growth, increased costs, and greater inefficiencies. 75% of surveyed distributors reported that the lack of skilled technicians made it difficult to meet customer demand. Well-considered strategies for recruiting, training, and retaining skilled technicians can help construction equipment distributors deliver high-quality service for decades to come.
Click here to understand how with a long-term recruitment and retention plan, companies can stay ahead of the issue, and distinguish themselves through superior customer support.