Rexel Puts Spark into Customer Service with Infor M3
March 23, 2017Leading UK Electrical Distributor Invests in Infor M3 to Boost Customer Service and Ensure Brand Consistency
Supporting a major business improvement program, the application will standardize processes across all of Rexel's 350 sites, and provide access to in-depth information to aid customer service and deliver a consistent brand experience.
Infor M3 will help Rexel establish a robust platform which will enable change to be deployed more effectively. As part of the ongoing business improvement program, the application will drive efficiencies, facilitate clear visibility of inventory, and allow the executive team to extend their ability to monitor and compare performance across the group.
Specifically, the application will help manage the challenges associated with a high volume distribution business, delivering a consistently high level of customer experience across the organization.
"Establishing a technology platform which allows us to deliver a consistent brand experience, is key to instilling loyalty and growing the business," comments Frank Lauriello, CTO, Rexel. "Upgrading from Movex to Infor M3 means that every site has access to in-depth information on inventory and costs quickly and easily, boosting visibility, supporting decision-making and optimizing customer service."
"Having had experience of working with many large ERP systems, including SAP and Oracle, I have to say that the performance and scalability of Infor M3 is impressive. Going forward, we are working with Infor to help us to drive innovation in both our service strategy and web proposition. Because Infor M3 equips us with the flexibility to adapt easily to change, we'll be leveraging this throughout the improvement program," continued Lauriello. "For high volume businesses, inventory and customer service really are intrinsic to business growth," comments Phil Lewis, VP Solution Consulting, Europe, Infor. "In 2017, delivering products at the right price, accompanied by great service and a consistent brand experience irrespective of which branch you might buy from, is hugely dependent on having the right systems to provide up to date information, and delivering against demand in the most efficient way. Infor M3 facilitates this while scaling to allow distributors to flex and grow as their strategies dictate."