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The era of healthcare consumerism is here

April 10, 2018

As we move toward value-based care, we need to start looking at patients as clients and consumers of healthcare services. In a recent article with Electronic Health Reporter, I discussed how healthcare consumers are starting to do their own research to make informed care choices with the variety of healthcare options such as retail clinics and online care sites. Now that the power is in the hands of the consumer, what does that mean for healthcare organizations?

The variety of resources and locations available for care means increased competition for the healthcare provider. Organizations are having to put the patient at the center of their strategy to increase loyalty by digitalizing the way they provide care, such as offering easy access to health record information and online appointment scheduling. There are many ways to execute on these trends, and technology is playing a large role in helping organizations increase patient loyalty. Here are some of the technologies available to help address the consumerism trend of:

Integration is key

The rising prevalence of the EHR has played an important role in personalized care and is integral to a better patient experience. But if EHR systems can’t talk to each other, their value decreases and we’re all less likely to achieve interoperability. To have a single patient data source, organizations need to streamline the exchange and aggregation of clinical data within an organization, and between its facilities and partners by using a system like Infor Cloverleaf Integration Suite.

A value-based supply chain supports value-based care

Even efficiencies a patient can’t see are important to patient satisfaction and a positive consumer experience. Behind the scenes efficiencies include inventory optimization to ensure that the right supplies are in the hands of the care providers when they need them.

Determining the true cost of care

Healthcare organizations need to be able to determine the true costs to perform the activities required to deliver quality care to patients. As reimbursement shifts toward value-based care models, it is critical that providers can fully understand the cost of care relative to changing reimbursement levels and with respect to clinical quality. Infor TrueCost helps achieve a higher level of consumer satisfaction, but also helps the healthcare organization understand the true cost of patient care.

Advance employee potential

Hospitals need to focus not only on the patients, but also on advancing the potential of their workforce. Technology can help connect patients with the best possible caregivers and optimize both staff time and talent with a full pre-hire to re-hire platform. For example, Infor Talent Science gives insights into how to hire the best people, and make sure they are a good fit for their role, whether it be in the ICU or the emergency department. Even scheduling can be automated to ensure staff isn’t overworked, and that their skills are matched to patient acuity. As consumers, we all want to know that the clinical staff caring for us is the right fit for what they are doing.

At Infor Health, we believe in the dignity of the human person by giving people the same respect and care that we would give to our own family and friends. Regardless of the role you play in healthcare, your ultimate objective is the same—put patients first.

The era of healthcare consumerism is here to stay. Is your organization ready?

Read the full article here.

- Mark Weber, SVP of Healthcare Development

  • Healthcare
  • EMEA
  • North America
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