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The intersection of technology and people at work

October 23, 2018

When I am having discussions with Chief Human Resource Officers in Healthcare, I often hear the same message: employee turnover and retention is a top concern.

In a recent webinar we discussed the increasing role of technology in our daily lives, and how we can harness the power it holds to meet employees where they are in the workplace. This intersection of technology and people is something I am very passionate about, and not just for employees, but patients, too.

A recent study by Compdata Surveys of 11,000 healthcare employers found the average turnover in healthcare jobs in 2017 was 20.6 percent, up from 15.6 percent in 2010. The only other industry with higher turnover is hospitality.

At the same time, healthcare is predicted to be the largest driver of growth through the next decade and we are looking at three million new industry jobs that will need to be filled by 2024. That means we will be searching for more talent while looking differently at how we engage employees in a multigenerational workforce that now covers five generations.

In my travels with our healthcare customers, I am seeing more organizations hiring a new kind of senior leader, the Chief Experience Officer who crosses functions of HR and Patient Satisfaction and looks at the experience of the patient and employee throughout the entire employee lifecycle. This adds some complexity where advanced technology and analytics comes in to provide a view of the patient and employee that traditionally have not been looked at together.

Infor Cloudsuite HCM for Healthcare is built to manage and analyze the entire employee experience. Engagement and retention starts even before the employee is hired. Infor HCM’s behavioral predictive analytics compares job profiles and compares them to the behavioral profile of the candidate to match him or her with the right job and employer culture.

Once hired, that scientifically supported information helps managers customize training, professional development and organizational succession plans. The system even includes flight risk indicators to flag when you may potentially be losing talent, and then suggests ways to retain the employee.

Ultimately, Infor Cloudsuite HCM for Healthcare is about using the right technology to help people reach their full potential, not only for themselves, but ultimately for patients. For more information about Infor Healthcare HCM visit our web page or watch our webinar.

- Erica Doherty, Industry & Solution Strategy Director, Healthcare Human Capital Management

Filed Under
  • Technology
  • Healthcare
  • CloudSuite Healthcare
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