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The workforce of the future is here. Now what?

December 28, 2017

Our society is moving at a more rapid pace then ever, evident in the evolving world of human capital management.

In healthcare, the art of attracting, hiring and retaining the right talent has never been more important, or challenging. I recently held a webinar with Chip Newton, Managing Director, Workforce Strategy & Insights at Deloitte Consulting. We discussed the need for healthcare providers to get their arms around workforce management. Now.

Why the rush? We are experiencing a lot of “firsts” in healthcare, including Millennials, GenX and Baby Boomers all working in the same healthcare settings. They bring a different set of work expectations. Younger workers want to get promoted quickly. Baby Boomers are working longer than ever before, but also poised on the verge of retirement.

Then there’s the digitization of work, which continues to compound, rapidly. In healthcare, we need to either understand and implement the right digital solutions, or risk falling behind those organizations that do.

So here are some numbers and strategies to consider, today, to meet the needs of the future workforce.

  • 99 percent: That’s the number of people who have smartphones. What and how can you engage potential and existing employees through this ubiquitous technology?
  • 20 percent: This is the amount of time you can save automating functions such as coding and billing, or by implementing employee self-service.
  • 2 times larger: By 2025 there is expected to be a shortfall more than twice as large as any nurse shortage experienced since the introduction of Medicare and Medicaid in the 1960s. How will you compete for talent?

If you are looking for a simple way to start your digital transformation, you can begin by applying talent science and analytics to something as simple as staff scheduling. I had a client who employed Infor Talent Science to analyze absences. We looked at data trends over 6 to 12 months and found 25 infractions of policy. Care workloads are another area where precise measurement of care and skill mix help prevent burnout and, most importantly, care quality issues.

Of course, any solution deployed in the cloud meets new workforce demands by minimizing IT investment and management. And it should all be mobile enabled. Are you ready to get started?

-Alan Bateman, healthcare strategy director for workforce management

  • Healthcare
  • EMEA
  • North America
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