Public sector cloud upgrades: Decide if and when with value realization assessments

March 25, 2019 By Chuck Trimarco

Determining whether to upgrade to the newest release of Infor CloudSuite can be a difficult task for a public sector organization. Costs, benefits, and implementation timelines are all factors that should be considered when deciding whether to upgrade to the cloud.

CloudSuite digitizes and optimizes business processes, delivering operational efficiencies through built-in best practices, making them more effective and impactful for the connected business age. Quick time to financial and operational benefits through CloudSuite solutions can increase overall performance, and performance improvement can exceed 15 percent.

However, long-term consequences can occur if a proper analysis is not conducted. Fortunately, Infor's Insight team works with public sector organizations to identify the capabilities that can bring the greatest value from investment and define a blueprint for change. From providing best-in-class standards to assessing the return on investment for transitioning to the cloud, the Insight team and solution consultants help identify, quantify, and realize tangible business benefits.

Activities within a value assessment range from documenting business objectives, pain points, and areas for improvement to comparing the cost of on-premise vs. cloud deployment. A total cost of ownership (TCO) model is utilized to create financial estimates intended to help make proper decisions related to strategic benefits of cloud-based applications. To evaluate the TCO, the model considers costs related to technology maintained by a public sector organization. These include hardware, infrastructure, storage, network cost, software license, maintenance and subscription, internal personnel, and services related to upgrading a current version to the newest release.

Working with the Insight team is key to a successful study. Through our sessions, we meet customers to identify opportunities that leverage current investment and drive value. Our initial focus is to identify business and system issues that impact operations. Pain points within existing systems and processes are documented as the foundation for designing a future state that meets customer expectations.

Executive interviews are also conducted as part of the entire process. The interviews provide insights into strategic vision, obstacles to success, business issues, and desired capabilities. Several individuals participate in a session, including Infor solution architects or consultants, public sector functional representatives, and IT support.

A follow-up session is scheduled to discuss the findings of the study. The Infor team will review the current state assessment, insight analysis, go-forward recommendations, implementation roadmaps, and project pricing overview. Depending on the type of study, additional deliverables can include:

  • a technology assessment of the current landscape infrastructure
  • a solution assessment with a phased project roadmap
  • point-of-view research packages, benchmark surveys, customer value assessments, and business case development

The turnaround time is typically four to six weeks depending on the scope of the assessment.

Ongoing reviews are recommended every nine months. The purpose is to review topics such as current performance related to implementation timelines.

Value realization assessments are a service provided to our customers at no cost. We have significant experience across government, education, transit, and utilities. Assessments are an effective way to justify an upgrade and can be a tremendous benefit when determining your IT strategy going forward.

  • Public Sector
  • Worldwide
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