Skip to Content

When Seconds Count, the Right EMS Software Saves Lives

April 14, 2017
When lives hang in the balance and seconds count, it’s up to Emergency Medical Services (EMS) to deliver the smart, coordinated response that gives patients the best chance of survival.

A person in distress who dials 911 isn’t thinking about the back-end technology systems that make efficient emergency response possible. But in its work with leading EMS organizations, Infor Public Safety gets a front-line look at how integrated IT systems save lives, helping first responders manage patient information, seamlessly exchange data with hospitals, get a 360° view of their own operations, and address the management challenges of a shifting work force.

Integrated Response, Complete Care Continuum

Infor Public Safety understands what any EMS service lives with every day: Paramedics and EMTs on emergency calls meet patients when they’re at their very worst, and usually in no condition to provide complete, accurate medical histories. They must build a case history quickly, come up with the right response, stabilize the patient, and transfer them seamlessly to the ER.

That’s why it’s so important to see organizations like Cypress Creek EMS in suburban Houston that are leading the way toward an integrated IT solution, using the Infor EnRoute computer-aided dispatch system to coordinate 14 different agencies and nearly 60,000 incidents per year.

Or North Texas-based MedStar Mobile Health Care, an EMS and mobile integrated healthcare provider that counts on the Cloud-based Infor Cloverleaf Integration Suite to share information, reduce data errors, integrate patient care reports with electronic medical records, and follow up on prescribed orders. Learn more.

“Infor EnRoute Dispatch allows for easier, detailed customization because it’s more map intensive,” says Cypress Creek IT Manager Toivo Sari. “It’s easier to define particular response types in certain areas. It works very well for all of the agencies that we dispatch for.”

Supporting the EMS Workforce

But that’s just part of the story. Employee retention is a challenge for many EMS providers, made that much more acute by growing community demand that will dictate higher EMT and paramedic staffing levels.

“As EMS’ role in the healthcare system is evolving, it’s crucial for us to recruit and retain quality front-line practitioners delivering medical care and navigation services that improve the experience of care for the patient and reduces cost to the system,” says MedStar CEO Doug Hooten, MBA. And here’s the scope of the problem: in a recent Journal of Emergency Medical Services (JEMS) survey, more than half of respondents reported that their agencies are understaffed, nearly two-thirds said employee retention is “always a problem,” and nearly seven in 10 reported at least 10% annual employee turnover in their organizations.

But the challenges of talent development, retention, and succession planning are not unique to the EMS community. With experience across a wide variety of industries and sectors, Infor has developed the personnel management systems that support an effective, winning response.

The combination of increased demand and constrained resources will force EMS agencies to get smart about how they operate, and that starts with hiring the right people.

Learn more, download the complimentary report, Drowning in Turnover. How to fill your talent pool for future EMS demands. Based on a survey of more than 5,000 EMS providers, results send a clear message to those in leadership – you’re either hiring the wrong person for the job or aren’t set up to keep the right one.

Dr. Kurt Steward, Vice President, Public Sector, Infor
  • Federal Government
  • State and Local Government
  • North America
Let’s Connect

Contact us and we'll have a Business Development Representative contact you within 24 business hours

Infor values your privacy.