Infor Upgrade Services
Modernize, simplify, and save
There has never been a better opportunity to upgrade your Infor solution. In just the past year, Infor has introduced 176 new products, more than 6,400 new integrations, and 6,200 new features. You have access to more innovation, more choice, and more value than ever before—along with a robust support network to help you modernize efficiently on an upgrade path that’s right for you.
Join our communities
There are many options available for different Infor customer communities, such as migrating your current application to the cloud, deploying an industry CloudSuite, or using a combination of cloud and on-premise hosting. Looking for the latest details on your solution? Check out Infor’s customer portal pages. You’ll find quick links, resources, solution details, and much more.Find your product ›
Realize wide-ranging benefits
Upgrade on your own terms
Infor is committed to making it as easy and cost-effective as possible to move to your latest release. Whether you choose to start taking advantage of the many benefits of moving to a CloudSuite or upgrading and remaining on-premise, Infor stands ready to support whatever choice is best for your business.
Questions to ask before upgrading ›
Get a clear roadmap for achieving your goals
Infor has resources with the experience and expertise to help you evaluate the options for upgrading, quantify the benefits you can achieve, and build a clear plan for achieving your objectives. We’ll be with you every step of the way.
Plan your upgrade journey ›
Future-proof your technology
Through the upgrade process, companies typically greatly reduce or even eliminate customizations that complicate future upgrades and make systems difficult to support. And when you move to the cloud, upgrades are handled by Infor. You’ll always be on the latest version.
How to get out of technical debt ›
Reduce business risk with new security capabilities
Automatic upgrades also ensure you’ll always have the latest security measures in place. The Infor cloud team builds upon the world-class security provided by Amazon Web Services (AWS), using best-practice protocols and practical safeguards that not only protect your data, but also offer confidence and peace of mind.
Cloud security and your enterprise ›
Support a global, connected workforce
Engage your workforce around the globe to deliver outstanding customer service and operate from a single version of the truth. Built on a standardized design protocol, Infor cloud solutions offer an intuitive user experience so employees can easily learn and run your solutions—making hiring and retaining today’s digital natives a competitive advantage for your business.
Why workforce transformation drives success ›
Choose your path to modernization
Recognizing that you simply can’t afford to pass on the connectivity, visibility, control, and intelligence delivered by the latest technology, Infor is committed to providing you with choice and value. Allowing you to get to the latest release of your solution quickly, cost-effectively, and with minimal business disruption, options include:
Move to the Cloud
Our industry suites built for the cloud are the foundation for your connected enterprise. Infor CloudSuite™ solutions offer an unparalleled set of shared services, analytics, federated security, and search—linking applications to industry-specific networks as well as Infor’s own global commerce network. Cloud deployment also offers a host of benefits that include lower total cost of ownership, and the convenience of outsourcing maintenance, support, and upgrades.
Upgrade on premise
Many Infor customers are eligible to upgrade to the latest release of their solution as part of an Infor Support agreement. You'll benefit from the deeper functionality and intuitive user experience your latest release provides, have an opportunity to minimize customizations so your system is easier to support, and increase your ability to take advantage of complementary applications and innovative technologies. When you are ready to move to the latest CloudSuite, you’ll be able to quickly create new apps around shared services.
Meet your transformation team
Infor is committed to providing the tools and expertise necessary to get every customer upgraded quickly, cost-effectively, and with minimal business disruption. We will help you plan your migration path, from both technical and business standpoints, to help ensure that your new solution meets the needs of your business.
Infor Value Engineering’s team will work with you to build a "board-ready" business case for modernizing your business solutions that includes your proposed solution architecture and roadmap, projected business process improvements, and anticipated ROI. The team will:
- Benchmark processes against industry standards
- Analyze the costs of on-premise versus the latest CloudSuite capabilities
- Identify system and business challenges that upgrading will solve
Relying on over 3,500 professionals in 50 countries, Infor Consulting Services works with you to streamline the upgrade process and ensure your investment yields the desired return. This team can help you:
- Identify ways to dramatically reduce or eliminate costly customizations
- Speed your upgrade process with pre-configured Implementation Accelerators
- Get hands-on with your latest release through interactive solution environments
Infor Support surrounds your deployment with personalized, specialized, proactive support to ensure your business realizes a fast, compelling return on investment. You'll be able to:
- Work with specialists who have deep knowledge of Infor's products
- Get the personal attention you deserve
- Understand your technology thoroughly—so your enterprise stays focused on its core business
Once you are on a CloudSuite, you’ll always be on the latest version and in the best possible position to realize maximum return on your investment. Contact firstname.lastname@example.org to learn more about your upgrade options.
To help prepare your project and technical teams to successfully upgrade your system, and your end users to integrate the solution into their daily routines, education options include:
- Self-directed training and eLearning recordings let your employees learn from their own desks, on their own schedule
- Instructor-led application and technical training delivered at your site, online, virtually, or an Infor location near your employees
- Professional certification opportunities for your power users to ensure the best possible outcomes for your implementation
- Technical education conferences wher users can collaborate and learn directly from product experts and developers
- Adoption services offering organizational change management and end-user training to helps minimize project risk and accelerate time to value
Experience the new Infor
Infor’s next-generation operating service powers fully integrated, industry-specific solution suites with mobile-first, intuitive design. Built to maximize the potential of both your technology and your people, Infor OS provides a conversational user experience (UX) that makes systems intelligent, intuitive, and exponentially more valuable.Learn more about Infor OS ›
Artificial intelligence for the enterprise
Infor Coleman is a powerful A.I. robot designed specifically for business users. Named after the inspiring mathematician Katherine Coleman Johnson, it represents a giant leap forward for A.I. at scale—incorporating deep reservoirs of network data to serve the needs of human minds and make connected devices infinitely smarter.
Learn more ›
Confluence decision makers describe how the upgrade to CloudSuite Healthcare helped the organization achieve data-driven operations and meet its business goals.
Elsinore Valley Municipal Water District
Jim Ollerton, Director of Information Technology for Elsinore Valley Municipal Water District discusses implementation of Infor CloudSuite as a game changer.
Learn how Boskalis optimized operations and reduced data entry while also supporting new acquisitions and business units by upgrading its Infor solution and deploying in the Cloud.
Learn how Ferrari drove a 40% increase in production by upgrading its Infor solution and deploying complementary Infor applications.
Penn State Hershey
Hear from Penn State Hershey Medical Center CHRO Lisa Abbott about how her organization reduced manual processes and improved scalability by upgrading its Infor solution.
This Massachusetts-based plastic fabrications leader used Infor technology to reduce risk, increase scalability, and improve decision-making, while saving nearly $200,000 annually.
Learn how Brentwood upgraded its Infor solution to better support rapid growth, protect margins, and improve global visibility.
- VIDEO: Big Opportunity
- VIDEO: To Customize or Not
- VIDEO: Digital Darwinism
- VIDEO: Digital Disruption
- Cloud Upgrade, Digital Business
- Cloud Upgrade, Modern Business
- Prioritizing digital transformation opportunities
- Cloud security and your enterprise
- Building a digital transformation strategy
- Ushering in the age of networked intelligence
- Examinining the pros and cons of modifying your ERP solution
- Meet the factory of the future
Your success is our mission
Infor builds complete industry suites and deploys software that puts the user experience first, leverages data science, and integrates easily with your existing systems. Find out why more than 90,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.