The city of Hamilton in Ontario, Canada, is upgrading to the latest version of the Infor Public Sector Suite (Hansen) and deploying across additional departments to reduce the number of third-party systems in use.
The city has completed a major milestone in the project with successful implementation at the Hamilton Water and Wastewater Division, delivering innovative functionality for managing service requests, permits and licensing, work orders, and assets.
Multiple departments will rely on the Infor Public Sector Suite to manage everything from roads and utilities to park maintenance and a call center. Using a web-based system, the city can better prepare for future challenges and growth by creating a flexible, integrated technology environment.
"We want to show citizens that we are a progressive, forward-thinking organization. Our decision to upgrade not only communicates this, but also provides us with the necessary tools to improve services agency-wide," said Jim MacAulay, manager, Infor Public Sector, Hamilton Public Works Department.
The Infor Public Sector Suite's built-in geographic information systems (GIS) mapping will allow maintenance and call center employees to automatically pinpoint service locations, helping to speed work order fulfillment.
"If multiple departments within a local government rely on different technology applications, it creates a disparate environment with limited visibility," said Kevin Curry, senior vice president, Public Sector, Infor. "By utilizing a holistic suite, as Hamilton is doing with Infor, users have insight into information across the agency, which facilitates improved decision-making that is based on a much wider perspective of influencing factors and potential results."
Infor Public Sector delivers a complete suite of solutions specifically designed for all levels of government and public organizations. Currently used by more than 3,600 public organizations globally, including 16 of the 20 largest US cities and 19 of the 20 largest states, Infor Public Sector helps optimize capital investments, maximize revenue, and improve cross-agency collaboration.