Infor has been awarded a 2015 Confirmit ACE (Achievement in Customer Excellence) Award. This is the seventh consecutive year that Infor XtremeTM Support has received this honor, amongst a select group of businesses that have demonstrated outstanding achievement in customer experience.
Applications for the Confirmit ACE Awards are evaluated against Voice of the Customer best practices as defined by the Confirmit Customer Experience Team. This recognition verifies Infor's commitment to providing superior support.
"Our team does not believe in one-size-fits-all support," said Marylon McGinnis, Infor senior vice president of Global Support. "When customers come to us with a question, we listen and tailor our responses to fit both their specific industry and the current issue at hand. Most importantly, we have all developed personal relationships with our customers and are truly passionate about providing them with exceptional service."
Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance.
"Infor has proven to be a true leader in customer excellence. Its comprehensive program ensures that the voice of the customer is not just part of the business process, but built into the fabric of the company to improve business results and drive change," said Henning Hansen, Confirmit president and chief executive officer.