Infor Support Services has won a 2018 Confirmit ACE (Achievement in Customer Excellence) Award for the 10th-straight year.
Infor Support was selected in the "Voice of the Customer" category, which recognizes companies that have developed a strategic approach to listening to customers, including multi-channel and multi-touchpoint programs that deliver the Voice of the Customer at key moments of the customer lifecycle, and deliver true value, according to Confirmit.
"We deliver applications that help our customers drive innovation in their businesses and strive to deliver an exceptional customer experience. Listening to our customers, understanding exactly what they need from us, and taking action to deliver results is critical," said Marylon McGinnis, Infor senior vice president of Global Support Operations. "Confirmit has helped us build a listening program that helps us gather meaningful insights, getting a clearer picture of what our customers need from us. Our customer feedback is used to drive innovation in every aspect of our support delivery, including our support plans, tools, and processes."
"We're delighted to honor Infor with a 2018 Confirmit ACE Award as they have proven time and again their prowess in the customer experience field," said Ken Østreng, president and CEO of Confirmit. "Their exemplary customer program demonstrates an innovative approach to understanding their audience, as well as a profound commitment to improving their business based on what they have heard from their clientele."
Confirmit is the world's leading SaaS vendor for multi-channel customer and market research solutions. Confirmit's ACE Awards program was established in 2005 to honor outstanding work and meaningful contributions to the achievement of universal customer excellence.